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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel stay ever in Orlando. Do not stay here.
Business response:
Dear Cassandra, Thank you very much for staying with us and taking the time to provide a review. We sincerely apologize for not providing you with an outstanding stay, and we hope you will consider revisiting us again for the hospitality you deserve and for which we are known.Sincerely,Hotel Management
Bathroom sinks was dirty and their was a horrible smell in our room
Business response:
Dear Sheina, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Damaged air conditioner, noisy refrigerator, they need to check their rooms because it’s impossible to rest or sleep. Too limited staff (in my case there was no staff during check out).
Business response:
Dear Amado, Thank you for choosing our hotel and for taking the time to provide your feedback. We sincerely apologize for the experience you had at our hotel. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management
The walls and doors was dirty it had a horrible smell when I walk in the room I had my two kids one is a baby a dog cross the hall was barking all night and morning I didn’t even sleep drove back home sleepy horrible experience I will never come back I should of ask for a refund cause I had to clean stuff myself
Business response:
Dear Antoinette, We sincerely apologize for the issues you encountered during your stay. Your experience with cleanliness, noise, and odors is unacceptable and does not reflect our standards. We understand the importance of a comfortable and peaceful environment, especially when traveling with children. Your feedback will be addressed with our team to ensure improvements are made. Thank you for bringing this to our attention. We hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel... read more
The moment we walked in there was police on the property dealing with guest issues. The room smelled moldy and like a wet dog. Woke up around 7am to get some coffee and all they had out was muffins and no coffee. Definitely don’t recommend this if you and your family are looking for something peaceful and clean.
Business response:
Dear Juliano, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Reading your comments about your stay at our hotel wasn't enjoyable. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to k... read more
Zimmer hat gestunken, nach 3 Tagen hat sich Schimmel auf den Stühlen gebildet.
Business response:
Dear Manfred, Thank you for sharing your feedback regarding your recent visit. We sincerely apologize for any inconvenience you experienced in your suite. Your comfort and satisfaction are paramount to us; therefore, We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this issue and appreciate your patience. We take such matters very seriously, and we will address them appropriately. We are committed to providing outstanding service, and we hope you will give us another opportunit... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.