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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled like wet dog and mold. The room and property have a lot of cosmetic flaws. The paint in the bathroom looked lt had water damage from humidity from the shower with poor ventilation. The kitchen counter top had a hole in it. The air conditioning didnt really work. The outsode of the building had mold on it. There was no maid service. The towels were kid sized. The pool was decent. The rooms need a serious remodel.
Business response:
Dear James, We're sorry to hear about your disappointing stay at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of the utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the best on your travels and look forward... read more
Non smoking property that smells like smoke in the hallways and in the room itself. It was so bad. And the free breakfast was literally only hostess muffins. I’d go elsewhere
Business response:
Dear Carleigh, We appreciate you choosing our hotel and taking the time to share your concerns. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We hope you will accept our sincerest apologies. Your feedback will be shared with our ... read more
Horrible night, stay. They charge extra for my dog. Have to walk to 2 other hotels just to get something to drink. Property was very shady what very shady people did not feel safe I think a refund is in order
Business response:
Dear Randy', Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The room smelled. The rug was dirty and moist to walk on. I had socks on and my socks got wet. I actually did mot stay the night, only a few hours and left! Could not handle to rooms smell. When I went to the front desk to advise no one was there I waited and gave up waiting. Very friendly at check in, no complaints there. Just can tell the hotel is dated.
Business response:
Dear Michele, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to hos... read more
We found out at check-in that the pool had been shut down 2 months ago and was off limits. The breakfast consisted only of store-bought muffins. The neighbors in the room beside us partied until 4:00 in the morning and we could hear EVERYTHING. No one was managing the front desk to complain to.
Business response:
Dear Amy, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a se... read more
No breakfast, no pool, bedroom smells bad!
Business response:
Dear Nathalia, We apologize for the disappointing experience you had during your stay. Your feedback about the lack of breakfast and pool availability and the unpleasant smell in your room is concerning. Please accept our sincerest apologies for any inconvenience caused. We understand the impact this had on your stay and will promptly address these issues with our team to ensure improvements are made. We hope you will consider giving us another chance to provide you with a much better stay in the future. Sincerely,Hotel Mana... read more
Service was absolutely terrible. We had a room for 6 people they refused to even give us pillows for the extra bed in the room. There is a kitchen in the room but absolutely nothing to use in the kitchen. They did not want to give us extra towels either with only three towels in the room and we had 6 people in ours.
Business response:
Dear William, Thank you for being our guest and for your valuable feedback. Please accept our apologies for any difficulties you encountered during your stay. Our goal is to provide every guest with a fulfilling visit, and we are sorry we could not make that happen for you. Although this does not change what transpired, we will review your concerns with our team to ensure an enhanced experience for our future guests. We hope you will give us another chance to welcome you back and show you the outstanding accommodations you d... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.