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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wife checked in with kids, rooms smell awful, kids agreed, other guests complained too. Hope they refund as then said they would...
Business response:
Dear Christian, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel management
Mildewed tub My stay was horrible, so horrible I did not use the shower because there was serious mildew in the floor of the tub, and the tub is peeling. I did not want to put my feet in that tub to shower. When I arrived, there were 5 co cars or Sherrifs at this property which kind of helped me feel safe but I questioned it. I spent over twenty years in the hotel business 12 1/2 at The Walt Disney World Co in various resorts in Rooms & r Related, and 10 in leadership and this property on Palm Parkway is pretty awful. I expe... read more
Business response:
Dear Barry, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Don’t stay here This hotel is super out dated and needs TLC! The front desk attendant wasn’t very welcoming either. Honestly not a good option to stay here.
Business response:
Dear Silvia, Thank you for providing feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced. Your concerns are extremely important to us, and we value your input as it helps us pinpoint areas for improvement. We are dedicated to addressing these issues with the relevant departments. Once again, thank you for sharing your feedback, and we look forward to the opportunity to welcome you back in the future and provide you with the exceptional hospitality you deserve.Sincerely,H... read more
I like nothing, there was nothing unique about this property. It was me and my family first experience there and it will be our last. Service sucks!! I highly do not recommend anyone to book there. Hotel smells, pool is dirty, no breakfast, they have roaches in the rooms, only one stove top works, the list goes on…My family and I did not enjoy our stay. We were unsatisfied. Never again will we return!!!
Business response:
Dear Daphenalie, Thank you for taking the time to share your feedback regarding your recent stay. We are sorry to hear that you had a less-than-satisfactory experience and for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Moldy dirty sinks. No breakfast as stated. Vending machines empty. Will not return.
Business response:
Dear Renae, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management
Bed service Restroom problem
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience you encountered regarding our bed service and restroom facilities during your stay. Your feedback is invaluable, and we are actively working to rectify these issues to ensure a more comfortable experience for our guests. Please rest assured that your concerns have been noted, and we are committed to providing improved services in the future. Thank you for bringing these matters to our attention, and we hope to welcome you back for a more en... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.