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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The microwave in my room did not work. The tub was dirty and there was mold in the ceiling.
Business response:
Dear Tanetra, Thank you for your feedback. We extend our sincerest apologies for the inconveniences you encountered during your recent stay. Please know that we take cleanliness and maintenance very seriously, and your feedback is deeply concerning. Immediate action is being taken to address the issues with the microwave, tub cleanliness, and mold in the ceiling. We strive to provide a comfortable and pleasant experience for all our guests, and we regret falling short in this instance. Your feedback helps us improve, and we ... read more
Bed!!!! Problem with the restroom!!! Very bad smell!!! Dirty
Business response:
Dear Michael, Thank you for your feedback. We apologize for the inconvenience you experienced with the restroom during your stay. Maintaining cleanliness and hygiene is a top priority for us, and we regret falling short of your expectations. Our housekeeping team has been notified to address the issue promptly and ensure all facilities meet our high standards. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Please accept our sincerest apologies for any discomfort caused. We hope to h... read more
One night. Worst hotel ever! Please do not stay at this hotel! If I could I would give it 0 stars. It’s very dirty and old. The rooms smell like cigarettes even though “it’s a no smoking hotel”. our room was so dusty like no one had ever cleaned it. the bed made alot of noise and was very uncomfortable. I’m sure they have bed bugs because next morning the kids had rashes all over. They say “breakfast included” but it’s just an expired muffin and coffee. Oh and the bathroom eww, let’s just say this hotel has a lot of bad thin... read more
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
It smelled like cigarettes as soon as you walked into the lobby. The room itself smelled moldy.
Business response:
Dear Erin, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
This place was so dirty. The rooms stunk like cigarette smoke! No cleaning rooms (only every 2 weeks!!!!) You had to bring your dirty towels downstairs and trade them for clean ones each day! Continental Bf! No way! There was tiny to go muffins and SOMETIMES oatmeal packets… if they ran out, they ran out. I understand they’re understaffed but NO ONE was ever at the front desk…. You had to go to the hall and knock on an office door. It was a very unpleasant experience!
Business response:
Dear Margarita, We apologize for the disappointing experience you had during your stay. Your feedback regarding cleanliness, smoke odor, and service is concerning and not reflective of our standards. We understand your frustration with the housekeeping schedule and breakfast offerings. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope you consider giving us another chance to provide you with a mo... read more
We picked this hotel for a breakfast, hot tub and free parking the only thing it had was free parking. I wanted to leave the hotel so bad but my husband made us stick it out!! The room stunk of mold!! No supplies in the small kitchen area u need to ask for everything! Don’t stay seriously the price isn’t worth it.
Business response:
Dear Holly, We deeply regret that your experience at our hotel did not meet your expectations. We apologize for the disappointment regarding the lack of amenities you were expecting and the unpleasant odor in your room. Your feedback about the cleanliness and the availability of supplies in the kitchen area is concerning and will be addressed with our team for immediate improvement. We understand your frustration and apologize for any inconvenience caused. We appreciate your patience and hope you will consider giving us anot... read more
THEY DIDNT BOTHER TO REFILL THE TOILET PAPER NO FRESH TOWELS.. I WAS TOLD NO CLEANING SERVICE TIL 14 DAYS WHICH IS RIDICULOUS. WE STAYED 3 NIGHTS THE 2ND NIGHT I JUST WENT TO BUY TOILET PAPER. EVERYTIME I TRIED TO GET FRESH TOWELS ETC.. THE OFFICE WAS CLOSED
Business response:
Dear Alexis, We sincerely apologize that your experience at our hotel did not meet your expectations. Our hotel is an extended stay property, and our housekeeping service is typically provided weekly, but this service is always available upon request for a nominal fee. We regret our lack of information, the lapse in replenishing supplies, and the difficulty you faced in obtaining fresh towels. Your concerns will be reviewed internally to ensure a more pleasant experience. We appreciate your patience and hope for the opportun... read more
There was no breakfast and there was a snake
Business response:
Dear Ellianet, We regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.