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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unhappy Felt unsafe because of other guest, even had them knocking on our door. Room key has lots of trouble, when we went to speak on it they reset the key after only asking what the room number was. No confirmation on our names or proof that it was our room. That made us feel more unsafe. Breakfast was a big let down. Doesn’t offer lotion and only tiny shampoo. Have to ask the front desk for anything that you would need in the kitchen, very inconvenient.
Business response:
Dear Ashley, Thank you for choosing our hotel and sharing your experience with us. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality e... read more
Front desk is nice staff, every single surface in the room is sticky as if wiped down with a rag dipped in soda. Room has a thick pungent smell that is hard to describe, possibly a mixture of cleaning chemicals. Left windows open all day and it did nothing to free my nostrils from the full blown force of the stench that hits like a a prime Mike Tyson.
Business response:
Dear Jared, We apologize for the discomfort you experienced during your stay. Providing a clean and pleasant environment is our priority, and we regret if we fell short of your expectations. Your feedback regarding the cleanliness and odor of the room is concerning, and we will address these issues promptly to ensure a more comfortable experience for all guests. Please accept our sincere apologies for any inconvenience caused, and we appreciate your understanding. If you choose to stay with us again, we'll provide you with a... read more
They cancelled my reservation with no warning. I showed up and they told me they cancelled it and had no rooms available. I believe they charged me my deposit and will be challenging it with my credit card company.
Business response:
Dear Anthony, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
The smell in the hotel and it had stains on the pulll out bed I had to find a new location but I need my refund for the night I booked and didn’t stay .
Business response:
Dear Phyllis, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
There was very little we enjoyed about our stay. Check in was easy and quick, although I felt terrible for the one person they had on staff. When we got to our room, we were hit with a horrific smell. It was cigarettes, it was more of a moldy smell. And it was overwhelming. We left quickly and tried to stay out as much as possible. When we returned later, it took a while to get the bedding for the pull out couch, and when we pulled it out, there was a massive, disgusting stain on the mattress. There were no extra pillows for... read more
Business response:
Dear Mandi, We apologize for the numerous disappointments you encountered during your stay. Your feedback concerning the odor in your room, the condition of the bedding, and the limited breakfast options is deeply concerning to us. Please rest assured that we take such matters seriously and will address them promptly with our team to prevent similar occurrences in the future. It's our sincere hope that you will consider giving us another opportunity to provide you with a more enjoyable experience should your travels bring yo... read more
Room smelled awful, changed to another room with less odor but hanging smoke alarm, rocking toilet and part of the faucet coming off. Found out the next day no one was supposed to be put in that room. The general manager did refund our payment but we changed hotels.
Business response:
Dear Katie, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.