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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I chose this property because I had a pet cat with me and other hotels wouldn’t accept the cat. The property is disgusting dirty and old and rundown… walk were dirty, sinks and drain in the tub were rusty, all the AC vents were rusty, cuttings were very dusty. The smell in the room was horrible. I would not recommend anyone to stay here
Business response:
Dear Joel, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance on your next visit to Orlando.Sincerely,H... read more
Horrible el dia que llegamos la persona de la recepción un humor pésimo ,la hora de entrada es a las 3 y llagamos 2.20 y nos dijo que no nos podia atender ,que hasta el cambio de turno que a las 3.30,bueno nos fuimos al regresar nos atendio otra persona ya mejor ,los cuarto sucio un olor horrible ,no hay cafetera,ni secador de pelos ,las toallas huelen a sucio ,definitivamente no lo recomiendo ,y dicen que sirven desayuno es mentira solo cafe y ponen solo 20 muffins y ya, me decepcionó total no volvería jamás
Business response:
Dear Federico, We deeply regret the unpleasant experience you had during your stay with us. Your feedback is crucial, and we sincerely apologize for the shortcomings you encountered with our reception, room conditions, and breakfast offerings. This does not align with the level of service we aspire to provide. Rest assured, your concerns will be addressed with our team to enhance our service quality. We value your input and hope to welcome you again, ensuring a much-improved experience. Thank you for bringing these matters t... read more
Me hicieron cargos a mi tarjeta de credito al otro de de yo haber dejado la localidad, cuando llame dure toda la mañana para lograr comunicarme con alguien que me ayudara, ne dijeron que no sabian de que era el cargo y que se iban a comunicar con el encargado y que me iban a devolver la llamada y nunca me llamaron. Al salir del hotel no te dan ek servicio de check out te dicen que dejes la tarjeta de llave en una caja.
Business response:
Dear Laydin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Poor breakfast, dirty rooms
Business response:
Dear Leonardo, Thank you for staying with us and sharing your review. We apologize for your disappointment with our complimentary grab-and-go breakfast. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Moreover, we apologize for your allotted suite not being up to par. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have taken note of all the ... read more
Carpet was dirty, room smelled like cigarette, bathtub shower was not working, front desk was not nice, breakfast was just a coffee and a small bread the first day and then the other day no bread at all, noisy, keys didn’t work to enter inside the room, called the front desk several times to resolve my bathroom problem and she didn’t answered until the 6 times.
Business response:
Dear Elizabeth, Thank you for being our guest. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. We apologize for your concerns about the carpet in your room; thank you for bringing this to our attention. Also, we regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you again for writing about your stay; we look forward to... read more
Everything was poor service. Starting with the terrible smell the room had. The chairs had mold, the microwave didn’t work. I informed two different front desk people about the microwave and no one did anything about it. The “breakfast” they promise it’s not really breakfast. They only offer coffe, granola bars, and muffins. That’s a snack if anyone asks me. The windows didn’t open. The sofa-bed was extremely dirty. No one could use that if they wanted too. And lastly, you have to ask for any kitchen supplies if you need the... read more
Business response:
Dear Karla, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committ... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.