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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE Supposed to be a non smoking room, room stunk of air freshener covering up smoke smell. Cigarette burns on light switches, A/C unit made horrible rattling noise every time it came on, front panel of a/c unit fell off, middle of shower knob to afjust temp fell off and wouldn’t stay on, Luke warm no hot water ever, bathroom sink had mold under lip of counter, box spring was sagging on floor, closet shelves were falling out of wall. GM for hotel blatantly ignored me at desk for almost ten minutes . Still advertising ho... read more
Business response:
Dear Guest, Please accept our apologies for the numerous issues you experienced during your recent stay at our hotel. Your feedback highlights several areas that do not meet our usual standards, and for this, we are genuinely sorry. We take your feedback seriously and will address these concerns immediately to improve our facilities and service quality. Your comfort and overall satisfaction are our top priorities, and we are committed to making significant improvements to ensure a more enjoyable experience for our guests. Th... read more
Tudo ruim, no site diz que podia fazer check in às 15 local, fui no mercado e comprei algumas coisas e cheguei exatamente às 15h e não me deixaram fazer check in, disseram que era às 16h, havia comprado sorvete e outras coisas congeladas que derreteram tudo, não tem itens de cozinha como fala na descrição, carpete sujo, nunca tem gente na recepção. Internet horrível, chuveiro que não saia água direito.
Business response:
Dear Victor, Thank you for reviewing our hotel. We sincerely apologize for these issues that impacted your visit. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We assure you we are working hard to improve, and we would be honored to have you s... read more
Not a good experience! The hotel was dirty and very outdated. The corridor was dark and dingy and honestly a little creepy! As soon as we opened the door to our room, all we could smell was a strong musky odor. There was blood on the curtain, the tv was wobbling off of its stand and the remote didn’t work. There was a frame on the wall without a picture in it and one of the controls on the wall was upside down. Felt like we were in the twilight zone. In addition, the burners on the stove were covered in a thick rust. There’s... read more
Business response:
Dear Frank, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping and pest control team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. Als... read more
NO, NO and NO. This is a motel like. Description so misdleading. It says breakfast included but it is only a black coffee and a muffin. Thats all! The place is really rundown, it smells like mold, it is dark and dirty. Terrible at its best. I would never stayed here again. There are dozens and dozens of better hotels nearby.
Business response:
Dear Michael, Thank you for being our guest. It isn't very reassuring to read that we did not meet all your expectations. Your notes to update the rooms are shared with the concerned team. Our front desk team is available to help you round the clock. Also, we are sorry for the breakfast choices not meeting your expectations. Your remarks are shared with our Brand Leaders for improvement. We regret letting you down. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Manageme... read more
Extended stay When we got there the hotel did not have any reservation for us even when showing them the confirmation number. It took them about 30 minutes to finally get us a room. Once in the room it was a bit outdated. Breakfast consisted of a stale muffin and a granola bar- nothing to drink available
Business response:
Dear David, Thank you for sharing your experience with us. We apologize for any inconvenience you faced during check-in and for the limited breakfast options. We appreciate your feedback as it helps us improve our services. Our team will work diligently to address these issues, and we hope to have the opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Filty room
Business response:
Dear Ashley, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
I like that it was located near the places my family and I were planning on going. With that being said, the hotel room was not so pleasant. When we first opened the door there was a very unpleasant odor in the room. We went with our family of six, so our son had the couch bed… when we pulled it out not only did it not have any sheets on it, it was also stained, and had a red powder like substance on it. I refused to let him sleep in it. The beds themselves were clean with clean sheets. Mattress were highly uncomfortable tho... read more
Business response:
Dear Anna, Thank you for taking the time to provide us with your feedback. We are glad to hear that our hotel's location was convenient for your family's plans. However, we are sorry to hear that your experience with the room was not pleasant. We take cleanliness and guest comfort very seriously, and we are sorry that we fell short in this regard. We will address these concerns with our housekeeping and maintenance team to fix them immediately. We are committed to providing outstanding service, and we hope you will give us a... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.