This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Still surprised of an envelope in the room asking for tip regarding the preparation of the room while it did not happen in three nights. Breakfast was a joke (granola bar) Smelly and humid Quite dirty. Cannot believe a rating of 7.6 ........
Business response:
Dear Javier, Thank you for selecting us. We are sorry for not meeting your expectations and regret the behavior one of our associates showed you, which is not per our standard. Please allow us to recheck with the team and ensure what went wrong. Our housekeeping team is also reviewing your room. Also, our leaders are informed about your disappointment with the breakfast choices, and we are sorry for your experience. We appreciate your business, and we hope you will be staying with us again so we can provide you with the hosp... read more
Never again We will never stay at an extended stay again. There was obviously not enough workers so no one helped us for about 10 minutes. Our hotel room smelled very strange. In the morning, there was no food so I went to tell someone and had to wait again. Even though i could hear a manager complaining about the workers to another worker. Finally, someone came and the breakfast was a joke. My kids didnt want to go i to the pool. The sheets were like sleeping on sand paper. Nothing about this experience was worth repeating.
Business response:
Dear Melanie, Thank you for sharing your review. We regret that our front desk staff member was unavailable during the time of your arrival. Please accept our apologies for any inconvenience caused and allow us to look into what transpired so this lapse in service never repeats. Our motto is delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Your feedback is essential and is shared with our team for further improvement. Please consider giving us another ch... read more
There are RESIDENTS at this hotel. Every time I needed to get towels there were people asking for their mail at the front desk. I had an encounter with an individual repeatedly asking my children what room we were in it happened two separate days. The first day I brushed it off cause he is a young teenager but the second day he was asking again and trying to pick up my young children in the pool. He told us that he’s “extra protective” of the kids here but that doesn’t mean it’s okay to pick up little girls in a pool! My kid... read more
Business response:
Dear Brittnylynn, It was disappointing to read your comments concerning your stay at our hotel. Please know our top priority is our guests' safety and security. We also work closely with the local police department to keep our guests safe and secure during their stay. Please get in touch with us directly so we can discuss all of the details. We are very sorry this occurred during your stay, and we look forward to talking to you soon! Sincerely,Hotel Management
Find somewhere else to stay I quickly booked this without investigating much and came to regret it. It was very dirty, we had ants all over the room we stayed in. The breakfast was only grab and go and very basic despite what the website said. Beds were uncomfortable, and the staff wasn't very friendly. Wouldn't stay again or recommend.
Business response:
Dear Joshua, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we will act to avoid such concerns. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
Nightmarish Extended Stay I recently had the displeasure of staying at an extended stay hotel for four nights, and it turned out to be an absolute nightmare. From the moment we entered the room, it was clear that we had made a terrible mistake. The air was filled with a putrid odor that can only be described as a noxious combination of mold, humidity, and the unmistakable stench of a wet dog. It was suffocating and nauseating, to say the least. We couldn't bear to spend more than a couple of hours in that room. The odor was ... read more
Business response:
Dear Guest, Thank you for choosing us and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We regret that you could not enjoy your time with us. Please revisit us and give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
He’s really dirty and nasty
Business response:
Dear Hanny, On behalf of our team, we appreciate your choosing to stay with us. We apologize for not meeting our promise of providing clean and fresh accommodations. We have promptly informed our housekeeping team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management
Spend the extra $ stay elsewhere We went for a quick overnight trip to Disney with my 3 adult kids, myself, my teenager and 4 yr granddaughter. What a disappointment. I shouldve stayed at disney. When I reserve a room for 6 people it is a requirement that you supply 6 towels not 2. Also, if there are beds for 6 and 6 people coming you supply pillows, blankets and sheets to cover all the beds. There were No sheets, blankets or pillowe for the pullout bed. We had to call and ask for them and then go down and get them and were ... read more
Business response:
Dear Naomi, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Your concerns will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can improve our guest's experience. While we know this stay did not ... read more
Bad service and black mold
Business response:
Dear Rosa, Thank you for sharing your experience at our hotel. We are sorry for not meeting up to your expectation. We never intend to disappoint and disrespect any of our guests, but we regret that this was not your case. Our staff is trained to be attentive and helpful to every guest who comes to us. Your feedback is vital for our growth and is shared with our housekeeping team to review the missed areas and take action. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Sincerel... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.