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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In serious need of remodeling! Plaster in the bathroom was peeling off the walls. As soon as we walked in the lobby we could smell mold and it was even worse in the actual room. The bed linens were even damp from the humidity. They do NOT include breakfast - they call it “grab & go” which is literally processed/packaged garbage that you’d buy at a gas station. The smell of pot is intense in the hallways. Definitely would not stay here ever again.
Business response:
Dear Kelly, Thank you for choosing us and sharing your reviews. We appreciate you bringing these concerns to our attention, and we hope you will accept our apologies for any housekeeping oversight in your suite. Also, we regret that the breakfast choices were not meeting your liking, and we will share the remarks with the concerned individuals for improvement. You were not completely satisfied with the condition of the room, and we are disappointed about the same. We have taken note of your observations regarding the need to... read more
DO NOT STAY AT THIS HOTEL Never anyone at the front desk. Lobby and floors smelled like marijuana. Room we had smelled like mold. Mold in the shower drain. Toilet didn’t flush. Air conditioner made a loud rattling noise. Contact paper on the kitchen cabinets coming off. Closet door missing. We didn’t stay the last 2 nights of our reservation.
Business response:
Dear Brett, Thank you for staying with us. We appreciate your feedback and are sorry you had several problems with your suite. We will address these concerns, which will help us improve our guest experience so similar situations do not occur in the future. We would love for you to experience our hotel as you should have this time. Thanks again for being our guest, and we wish you all the best with your travels. Sincerely,Hotel Management
No housekeeping, smelled like stinky feet, no breakfast as advertised, no coffee creamer, staff were hard to find, amenities weren't open when posted, hot tub didn't work. I will never stay here again!
Business response:
Dear Troy, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
We arrived at 1:30 am to checkin with my family only to find out that our reservation not found. Had to book that night separately and had to call exoedia till 4am to trace it out.
Business response:
Dear RAJENDRA, We hope you will accept our deepest apologies for the issue with your reservation, and we regret that our team was not as responsive as they should have been in addressing your concerns. We will address this issue appropriately to ensure our guests are well-informed of their reservation status and to provide a smooth reception every time they book at our hotel. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Booked and paid for night for handicap accessible room, upon arrival, clerk was rude, claimed we didnt have reservation. They just sold last one to someone else, had to stop at other hotels in area to find a room
Business response:
Dear Scott, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. Moreover, we're genuinely sorry our staff was not responsive to the difficulties faced by our valued guests. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address these issues with the concerned for improvement. We hope you will allow us to make it up to you on a futu... read more
Going in the room the smell of smoke or whatever that was it was musty! Had to buy a Febreeze and spray it around! The loud car music on the property around 2-430 am was unreal!
Business response:
Dear Christine, Thank you for choosing us. We are sorry for not meeting your expectations with the cleanliness issues in your guest room and for any oversight on our part. We understand how important it is to have a spotless room and one free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We regret the disturbance caused by the noise during your sleep. Our front desk team is available 24 x 7 to help you h... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.