This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
POSITIVE: The area had dining options and was closed to the parks. NEGATIVE: 1st night: the room had a unique if you dont turn on the air all day, an if so it needed air fresher. I had to buy one the next morning. On saturday when back from the park the beds was not made the smell continued. Only thing that was done was that the air conditioning was turn off. And the smell continued. The breakfast was just cofee and muffin nothing more. I really didnt enjoy the hotel at all. Am sorry
Business response:
Dear Maray, Thank you for being our guest and for your valuable feedback. It is nice to see you liked our convenient location close to the parks. However, we would like to apologize for the issues you encountered during your stay. We will convey these concerns to the proper individuals and ensure all rooms are thoroughly cleaned and inspected before allocating them to future guests. We hope you will give us another chance to prove we are committed to providing outstanding hospitality. We look forward to welcoming you back to... read more
Hallways smelled like weed and the hotel rooms floors were sticky. Red stuff on the wall that was questionable. People were walking around drunk at night screaming. I wouldnt stay here again
Business response:
Dear David, Thank you for staying with us and sharing your review. Our goal is to provide an exceptional experience for our guests, so we apologize for falling short during your visit. We work hard to give our guests a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We also apologize for the noise disturbance you experienced from nearby guests. We are disappointed that we were unaware of these concerns, as we would have been happy to try and resolve the issue. We will foll... read more
They cannot advertise that they serve breakfast when they put out 2 granola bars, oatmeal, and watered down coffee. We chose this place and paid more because it included breakfast. Pool was closed. Floor was so sticky and socks were black.
Business response:
Dear Nicole, Thank you for staying with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, we overlooked this during your stay. Also, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your trav... read more
I wish someone would have told us When we were there we could tell people were living in this hotel and they cook in their rooms. The room was spacious, the staff, especially Diane, was friendly and got us things we needed. Location was good.
Business response:
Dear Guest, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
On plus side location was excellent and safe, close to dining options This is old and not very well staffed or maintained Cleanliness was an issue Breakfast is just couple of muffins and coffee and even that wasnt restocked One of the rooms didnt have workijg hot water Avoid if you can
Business response:
Dear Amit, Thank you for staying with us. We are glad our location was perfect for your needs. However, please accept our apologies for the various issues you mentioned. Your feedback is shared with our concerned individuals and will be addressed adequately. We are sorry for not meeting your expectations. Please allow us another opportunity to host your next visit with a better experience.Sincerely,Hotel Management
Bad experience We got there and the lobby smells interesting, the person at the desk just had an attitude. Then we go into the first room they gave us and it smelled rotten, went back down to request another room and he says he has to go check that. Like ?? so we were given another room and it was decent. The second floor smelled like fish and moisture, it was TERRIBLE, stay away.
Business response:
Dear Guest, Thank you for taking the time to review your stay. We are very concerned about your experience and are sorry we did not meet your expectations. Our top priority is a clean, fresh suite, and we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management
Old property, horrible cookware. Bed is not that dirty, but everywhere else is dirty
Business response:
Dear Jing, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.