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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old property, horrible cookware. Bed is not that dirty, but everywhere else is dirty
Business response:
Dear Jing, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
The checkin process took a while. About 4 people in front of me took 30 minutes. After I got to the room I found out all of the supplies for the kitchenette were at the front desk. Like cups! Which meant another trip down and waiting in line. There were several people waiting for basic items like pillows, sheets for the pull out sofa, and trash bags. When I woke up in the morning I found blood on the sheets. I did not have any blood on my body…it was down by my feet. When I told the front desk all they said was sorry. I left... read more
Business response:
Dear Randy, We appreciate you pointing out particular items you loved and areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Kitchenette
Business response:
Dear Scott, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Roach hotel Roach infested hotel need i say more
Business response:
Dear JULIA, Thank you for staying with us. We apologize for the situation you described. You are correct to expect a comfortable, clean, and insect-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we are sorry we failed in this case. Please consider us your hotel if you are in the area again.... read more
The pool was nice, but the hot tub never did get hot, even after a hour of waiting. The room we had was good, it was the shower thatvwas the issue....it was a roll in shower...so..it had nobway of containing water...but the floor was slanted, down intonthe bathroom itself..wich made a really big flood. The guy at the front was super nice...when you could find him...but then hebsaid thebrooms were serviced once a week, and if we found dirty towels to bring them to him, and he woukd exchange them...did that mean they dont serv... read more
Business response:
Dear Catie, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
has kitchen but can not use, no plates, utensils, cups nothing, breakfast is a joke,coffee and muffins, WOW, AC was not cooling enough, fridge made a noice sound it really bad though the day and night
Business response:
Dear ligia, we appreciate you taking the time to share your thoughts. Please accept our apologies for a stay that did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Don’t stay here! This hotel smells like animals, even the “pet free room” My kids had asthma exacerbations because the room was NOT pet free. The staff were not helpful. And forget “breakfast”-it is nonexistent
Business response:
Dear Marisa, we apologize for what was an unsatisfactory stay. We are incredibly disappointed to have let you down. We work hard to provide the best and cleanest environment for all our guests. This involves deep cleaning our rooms after our 4-legged guests' stay so the suites will be allergen-free and fresh smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. We will revisit our deep cleaning program to see wher... read more
The cleaning is a disaster, bad smells, ugly place, many cockroaches. We couldn't spend the nights, they had to leave and continue driving due to lack of hygiene.
Business response:
Dear Abel, we regret the inconvenience you encountered in your suite. Although such incidents are unusual, we are reviewing this with the concerned team members. We also want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. We hope you stay wi... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.