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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We evacuated Tampa during hurricane Ian in our rv. We went to an rv park in the Davenport area and thought we would be safe there. On Wednesday, the updated model showed that we were in the path and we needed to seek a more secure location. We booked a room through Expedia. Originally I booked only one day, then we decided that we might need to stay a second day, so when I checked in, I asked the lady at the desk to please extend our stay another day and she said ok. The next morning, we get a knock at the door telling us we... read more
Business response:
Dear Marty, thank you for being our guest. Please accept our apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Sincerely, Hotel Management
Beware of this hotel, nasty, super dirty! Better off staying at a cheap motel…hallway rug was dirty with crumbs and food since we arrived and were never vacuumed throughout our stay while the cleaning staff is asked over it. Rooms stank of cigarette, floors were disgusting dirty and bathtub had dirt and mold- management knew and we asked to be moved but nothing. I will work with my credit card company for reimbursement because it was horrible and hotels nearby were sold out….also there’s no water for guests anywhere, must bu... read more
Business response:
Dear Jose, thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. Rest assured your feedback will be addressed adequately. Please consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
The light in the bathroom was not working when I contacted the staff I was advised to play with the switch, The bed reading light was not working, The A/C had a strong odor of cigarette smoke, stains in the shower wall. Grab and go breakfast was a muffin no other choices.
Business response:
Dear Alberto, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback, which helps us improve the experience for future guests.Sincerely,Hotel Management
The bathroom had an odor that was coming into the room.
Business response:
Dear Dorota, thank you for being our guest. We are sorry to know odor issues in your bathroom inconvenienced you. Please know our front desk is always available and happy to help make your stay as comfortable as possible. Had we been aware of this issue when you were here, we would have shifted you to another room and improved your visit. Again, we apologize for the inconvenience and look forward to having you back with us in the future for a flawless experience.Sincerely,Hotel Management
Checked in late and the air conditioning didn’t work it was only cool air blowing not cold. The hall way was a lot colder. We sweated all night. The room had an odor also
Business response:
Dear Peter, thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Our front desk staff is available round the clock to address such issues. We hope you will give us another opportunity to accommodate you, and we are confident we can replace this experience w... read more
El personal que nos atendio fue muy amable. Lo que no nos gusto es que indiquen servicios que no ofrecen, el desayuno lo publican en sus paginas y no es así, unicamente montan cafe y snacks para desayuno.
Business response:
Carolina, thank you for taking the time to review our hotel. We apologize for not meeting all of your expectations with our complimentary grab-and-go breakfast. We value your feedback as we continually strive to improve our guest experience. We hope the positive aspect of your stay will make you return so that we can give you a better impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.