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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches and smells. Will not be returning to this hotel
Business response:
Rupender, thank you for staying with us. We are sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We regret the inconvenience this caused and are grateful for your patience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
We arrived after a long day a little after midnight and couldnt check in even though I had booked through Expedia 6 months ago, spent 30 minutes on the phone with Expedia and they couldn't fix the issue. I ended up having to pay AGAIN for a room I had already pre paid for just to finally check in at 1am so my kids could have somewhere to sleep for the night. Then went down the next morning for the "included breakfast" and it was just coffee, a bowl of prepackaged muffins, some packets of oatmeal, and one kind of granola bar.... read more
Business response:
Guest was fully refunded and new virtual card was completed,.,. We offer a Grab and Go not a full breakfast, sorry you felt that way it was not our fault.
Smells worse than city dump. Very dirty, garbage for 3 days without disposing. Hair balls on the carpet
Business response:
Abrahan, thank you for the candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Won’t stay there again. Bed hard as board, no dishes to use, asked for service we had to go to them, someone else’s hair in the shower, size of space & use of space was good. Booked a king bed ended up with 2 queens instead. Friendly staff over all.
Business response:
Jenny, thank you for sharing your feedback. Please accept our apologies for not being able to provide you with the room you requested and for the cleanliness issues you encountered. Your concerns have been discussed with our housekeeping staff to ensure we are only providing clean accommodations to all our guests. On a positive note, we are glad you liked our friendly associates and your spacious room. We hope you consider giving us another chance to make it up to you. Sincerely, Hotel Management
Don’t want waste my time to say anything about this place …
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
1. Woke up by the front desk at 3 am in the morning asking me to turn my tv off as someome complained that there was noise.. but i was asleep and the TV was off.. apparently the staff did not bother to go around to see which room the sound was coming from!!! She ruined my night.. couldnt go back to sleep. 2. Old facilities.. the sofa bed was dirty.. with stains and urine smell.. no sheets and no blankets.. we asked for some.. yet we were told they ran out. 3. Pool was dirty.. no one uses it.. was even closed on multiple days... read more
Business response:
Omar, thank you for taking the time to review our hotel. We are so sorry for the service and cleanliness issues you encountered which resulted in a disappointing stay. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure all areas of our property are treated equally. We also regret any inconvenience caused to you and truly appreciate your patience. Please give us a second chance to prove ourselves and provide you w... read more
The facility including lobby is not clean.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.