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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was convenient, that's about it..the rooms were dated, the sink was clogged, no coffee maker, the entire floor smelled bad, and the people in the next room were up partying half the night, being extremely loud. Had to call the front desk twice to get them to quite down. Only reason we didnt leave was because it was late and we were tired. I should've trusted my better judgement and not picked this place.
Business response:
David, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
El segundo dia no hicieron limpieza y desayuno no existe
Business response:
Marco, thank you for being our guest and for taking the time to give us your feedback. We are sorry you were unhappy with our housekeeping and breakfast service. While our cleaning is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Your feedback regarding our grab-and-go breakfast has been shared with our brand leaders to assist them in any future changes. We hope you will consider us again the next ti... read more
Room #309 Terrible Experience Absolutely the most ridiculous experience at a hotel. At check in, i was advised there was onkynone room left. Even though I had reserved the room, i was told the room was almost given away. The pull out couch mattress for one of my kids was terrible, stained and bowed out of shape The window curtains could not be closed. I had to get paper clips from the front desk to hold them shut. I have stayed here before but this was a terrible room experience. I was a late check in (1030) so there was no ... read more
Business response:
Brian, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Soooo dirty and smell very bad
Business response:
Adaliz, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The room was dirty and the shower was leaking.
Business response:
Ana, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The room was dated and there were dead bugs everywhere. Fire alarm was tripped and the whole thing was just absurd. They offer kitchenets in the rooms and don't have the appropriate ventilation. So every time someone cooks this happens! Other guests Referred to past history of this happening over and over again!
Business response:
John, thank you for your review. We are sorry our room was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I paid for a king side bed, and they stated that they didn't have king side bed. The room smell and I checked out one day early. I didn't want to stay the extra day that I paid for.
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.