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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had booked a KING suite and we were given a room with two double beds. We found that for a suite that was supposed to come with a kitchen that ALL utensils, cups, etc, were REMOVED from the room 'for our safety'. Instead of just having the items there that we could clean and use at our discretion. For our 'safety' the pool was also closed. We've been at a few hotels since the start of covid and all hotels have long reopened their pools, but have posted notices to only allow a certain number of people in the pool at one ti... read more
Business response:
Thank you for sharing the specifics of your visit. We regret your disappointment with our policy and apologize for the concern you had with the remote. We will share your comments with our team and make sure we prevent such reoccurrences. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
The property was great, location was good. The issue was that you couldn’t get in touch with ANYONE at the front desk for any reason. They charged my card double and I still haven’t been able to get someone to answer the phone to refund my money. It’s horrible. It’s been days.
Business response:
Thank you for your feedback. We apologize for the inconvenience you had due to our associates not being present at the front office on your arrival. Such lapse in service is not tolerated, and we assure you to look into this situation. As your review is anonymous, we would appreciate additional information to properly investigate and follow up. We humbly request you to reach us again at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Meh at best Givem how nice the area is and the pricepoint, I expexted it to be a better place. We only stayed one night, so I I didn't bother switching rooms. Not clean, the card was dated in March... our stay was in May. Broken shower head. The absolute worst bed I've ever tried to sleep on. Stay at the Springhill Suites that are righr next door. That place is in the same price rage and os wonderful.
Business response:
Michelle, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Managem... read more
The Little Things that count To quote Denzel Washington new movie.."The Little Things" is what gives this review a thumbs down. The only "extending they need to do is on their budget , so guest can "stay" longer and not find another hotel in "America". Pillows uncomfortable, shower had only burning hot water or extremely cold water - no in-between. Room smelled like cigarettes', when its a non smoking room. Stayed only 1 day and I was out!
Business response:
Juan, thank you for evaluating your recent stay with us. We regret our pillows were not to your comfort and apologize for the concerns you outlined. We will share your comments with our engineering team and make sure the problem is fixed. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
My reservation was not honored and I had to find another hotel. I did, but it cost me $250 for a last minute room as it was spring break. I was not the only one, there was at least two other families that their reservations were not honored.
Business response:
Thank you for the feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration and appreciate your patience. As your review is anonymous, we would appreciate additional information to identify your details and follow up. We hope you will give us a chance to redeem ourselves on a future visit. Thank you once more for your helpful feedback; we wish you all the best with your travels. Sincerely, Hotel Management
Do not stay here cockroaches in the room
Business response:
Loyda, thank you for the review regarding your visit. We apologize for the cleanliness issue in your suite. We will share your feedback with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
I didn't like it in the bathroom there were cockroaches, the dirty elevator and it smelled bad, and there was no coffee pot in the room smelled bad too. Horrible
Business response:
Thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered and for the unpleasant experience you had with your suite. We will share your comments with our housekeeping team and with our internet service provider to ensure this mistake does not happen again. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.