This profile has been claimed by the business owner or representative.
Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms has food smell, we even did change room but the issue
Business response:
Thank you for being our guest. We are sorry for the unpleasant smell you had in both of your suites. Your feedback has been discussed with our housekeeping team to ensure proper procedures are being followed to remove the smell. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
THE POOL AREA NEEDS UPDATES, THE ROOMS HAVE NO USB PORTS AND NO EXTRA OUTLETS AND NO COFFEE MAKERS EVEN FOR AN EXTENDED STAY PROPERTY. SOMEONE SHOULD ALWAYS BE VISIBLE AT THE FRONT DESK AND THIS WAS NOT THE CASE. THE ONLY UPSIDE IS VERY GOOD OUTDOOR LIGHTING AT NIGHTTIME !!!
Business response:
We apologize for not meeting your expectations and for the disappointment you had. We have noted your comments regarding the pool and your suite, and they will be discussed with the appropriate individuals when we plan a renovation. Furthermore, we also apologize as our associates were not present at the front office. Such lapse in service is not acceptable, and we assure you to look into this situation. We hope you will consider a return visit in the future. Sincerely, Hotel Management
This location does NOT have breakfast - at all. This was the MAIN reason I chose this location to stay. “Breakfast included” was plastered all over the room rates on Expedia. Was really irked upon finding that out at checkin after 8 hours of driving. Had I know. I would have stayed at a better place. SMH.
Business response:
Wai, we regret your disappointment with breakfast not being available during your stay. Kindly know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope you will allow us the opportunity to host you again. Sincerely, Hotel Management
Business response:
Lauren, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Rude front desk staff. It was listed on Expedia that this hotel offered complimentary breakfast and that the pool was open, I called to confirm this before booking and was told it was. When we checked in the women working up front said that was not true and that it "wasn't her problem." The rooms were out dated and smelled musty. Thankfully Expedia was able to give me a credit since the hotel REFUSED to give me a refund.
Business response:
Brittany, thank you for your review. We apologize you did not experience the best from one of our front desk associates and regret the disappointment you had due to the miscommunication. Your feedback has been shared with our team to ensure this is not repeated. Also, information regarding our amenities is posted on the hotel website, so our guests can be aware while making reservations with us. Moreover, your comments concerning your suite have been shared with our housekeeping staff to make sure proper procedures are being... read more
Please guys take your money somewhere else. The kitchen had crumbs, dust all over the tv stand, and stained sheets, and the room in general had a dirty moldy carpet smell . But you’re supposed to be cleaning extra because of COVID? We complained because when we got back from our day at Disney there was two roaches in the kitchen. I was told I would receive a refund by the staff but instead I was ignored by the manager. Every time I called back like they said they made an excuse as how she/he was busy. Also, no coffee,sugar,s... read more
Business response:
Dari, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take corrective actions. We value you as our guest, and we are sorry for the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely, Hote... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.