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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ick..no thank you. 5th time visiting
Business response:
Aimee, thank you for your loyalty and for sharing your review. We strive to offer quality service to our guests; therefore, we are disappointed for not meeting your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. Thank you once more for selecting us. Sincerely, Hotel Management
Each room has a kitchen however not one pot or provided The kitchen is not exactly up to date. Bathroom the door doesn’t fully open, it literally hits the toilet and the top of the shower curtain pole. Dead roaches where found in cabinet and near the air conditioner. We stayed in the first floor not sure what was going on in the second floor but all night it sounded like a bowling alley! It was a bad stay we checked out a day early we were extremely disappointed.
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We will share your feedback with our housekeeping and maintenance departments so that they are more diligent going forward. Please note, kitchenware is available at the front desk upon request. Moreover, we apologize for the noise issue you encountered. We value your comments and hope you will consider giving us a second chance to provide the hospit... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The rooms smell bad
Business response:
Juan, thank you for being our guest. We apologize for the unpleasant smell you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Please revisit us so we can make it up to you. Sincerely, Hotel Management
No grab and go breakfast due to covid, no housekeeping, no plug for the tub. One of my keys did not work and I stood at the front counter for 5 minutes before someone came out of the back to reset my card.
Business response:
Mel, thank you for being our guest. We understand your disappointment with breakfast not being available and are sorry for the inconvenience caused to you. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Kindly also note, Keeping the well-being of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based ... read more
We had stayed here once before and it was nice. This stay was not so great, the room smelled like rotten trash or something dead,the TV didn't work, the floor in bathroom and by sink was flooded. I went called the front desk the girl said she was only one working,so I went to get air freshner and a new remote for the TV. The TV still didn't work even after trying all the plugs and new remote. Went back to the front to get towels and to let them know of the flooded areas which looked like it could have came through the light ... read more
Business response:
Shelly, thank you for being our guest. We sincerely apologize for the maintenance and cleanliness issues you encountered this time. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. Also, we have asked our front desk staff to make sure we are consistent with our service delivery. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently under this unprecedented situation. We would like to r... read more
Business response:
Ramon, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This place seemed clean until we pulled out the sofa bef and relized there were bed bug markings...we also weren’t told about the suspension of breakfast and the pool.
Business response:
Thank you for the feedback and for bringing this to our attention. We are sorry to read about your experience and apologize for the difficulties you encountered in your room. We take these matters very seriously and will take the necessary action to ensure this is properly addressed. We also regret your disappointment with breakfast not being available during your stay and our pool not in access. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with u... read more
Smelly. Most of the hotels at this price stink to cigars and cigarettes and have dirty bathrooms.:(
Business response:
We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the issues which compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.