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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches!!!! The hotel is infested with roaches both large and small. Please see the photos that are attached. Also, they advertise about the amenities but none of them are available. No pool, no gym, no breakfast.
Business response:
Corine, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Please know amenities like the pool, gym, and breakfast are temporarily suspend... read more
The only thing that was nice was the parking lot everything else was dirty and it smelled really bad the staff was fine but the room was horrible there was a lot of people noise everything smelled weird I think I smelled weed it just wasn’t right it was dirty it just wasn’t pleasant.
Business response:
Thank you for choosing our hotel for your stay.We aresorry for the inconvenience you encountered due to the odor you experienced during your visit. We appreciate you bringing this to our attention so we can address it appropriately and ensure this does not happen again. Thank you for staying with us, and we hope to welcome you once again to our hotel. Sincerely, Hotel Management
Business response:
Fernando, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
This hotel was disappointing and had only one person to service the entire place. No towels or room service!
Business response:
Vania, thank you for providing us with details about your stay. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for the feedback you provided, and we hope you will choose to stay with us again. Sincerely, Hotel Mana... read more
Im very disappointed with your service (Expedia) I called from the airport explaining that my flight was cancelled and I was rerouted to another city. I called the hotel and explained the situation and they told me I had to call Expedia and cancel through them. I called Expedia and explained and they told me they would get in contact with the hotel to explain the situation they wrote back saying they couldn't get in touch with the Manager. Really!!!! You still charged me for one night and I had to pay for the other hotel as ... read more
Business response:
We are deeply sorry for the inconvenience caused due to your flight being en route to a different city. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party website must be canceled by them. We recommend that you contact them directly for assistance. We hope you consider us again the next time your travels bring you to our area. Sincerely, Hotel Management
The rug ans the air conditioning was so dirty that my whole family got sick. I will never stay here again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Horrible check in experience , I called ahead of Time they didn’t have the room for me and Kettia the front desk told me that I can cancel the reservation and sleep in the car basically I am with my family for 1 night getaway and this is how estendes stay america teat us.... just horrible
Business response:
Thank you for your review and for choosing our hotel. We certainly apologize there were no rooms available when you arrived, which led to your disappointing experience with us. We are especially concerned you did not feel our associates handled your situation professionally, and with the highest level of service, we are known for delivering. Your review has been shared with our front desk team to ensure we are providing a great experience with us. We regret the inconvenience it caused and hope you will reconsider and give us... read more
Awful Hotel The room smelled awful, like someone left a wet sock crumpled up in a corner. There was blood stains on the shower curtain. Included breakfast was subpar, basically bagels, bread and bad coffee. Door to the pool was a piece of plywood. Men’s Bathroom in lobby was out of order. Parking lot was pitch black at 6:15 in the morning as lights were out. The whole hotel was old, dark and dingy. I could never recommend this hotel to anyone. It is the worst place we stayed at in the Orlando area over the years.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you also for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.