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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed bugs or ??? We were scheduled to stay for 3 nights but we left after one night. We all felt like we were being eaten alive all night long and couldn't sleep..
Business response:
Lisa, thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. We only wish we had known about these problems as we would have done our best to ensure you were comfortable. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another c... read more
room smells, sticky counters, breakfast are all readymade and packed, food are limited (just bread, cereals and drinks) I saw cleaning sprays beside the drink dispensers, dark lighting at hallways.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sin... read more
The hotel was outdated very basic amenities also the corridors stank of wet dogs. The staff were friendly which made it seem a little better but I decided to stay at another hotel on the second night so i didn't feel so grubby.
Business response:
Thank you for reviewing your stay. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Your concerns regarding the odor in the corridors have been shared with the housekeeping team to ensure a better experience going forward. On a positive note, we are happy you liked our staff. We value your observ... read more
No housekeeping daily and breakfast was very limited
Business response:
Thank you for your review. We are sorry for your disappointment with our housekeeping policy, and our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hygiene was less than desirable, there was a small roach in the kitchenette area and overall the place appears ruined down.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. We apologize for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Please accept our apologies, and we hop... read more
The room smell like seafood, fish and the AC wouldn't cool down.
Business response:
Thank you for taking the time to review your stay with us. We are sorry about your experience and have brought this to the attention of our housekeeping for review and action. Your concerns regarding the air conditioner have been shared with the maintenance team to fix it immediately. We hope you give us another chance in the future to make it up to you. Sincerely, Hotel Management
Check in took 20 minutes as the front desk lady “couldn’t find” my reservation; then someone in the back was able to locate it by looking up my name (that I provided in the first place). The room LOOKS good, but smelt like a gym. A sweaty, humid gym. Furthermore, the bathroom door was kicked in on the bottom and the blow dryer just about caught fire internally and released lots of smoke and stunk up the room. I let the front desk know about it so hopefully they won’t charge me for “smoking”. But who knows considering how inc... read more
Business response:
Adrian, thank you for your review of your recent stay. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We also apologize for the odor you experienced in your suite. Your feedback will be shared with our housekeeping team for review and action. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.