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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly, but our room smelled like cigarette and overall smelly. We also didn’t have any necessities in the room and were asked to come back down to ask for towels, toilet paper, soap, and pots/pans.
Business response:
Thank you for your valuable feedback about your stay. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We also regret your disappointment with our hotel's policy. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
We were given a first floor dingy room.. this can be called a motel not a hotel at all..
Didn’t have to pay for WiFi or parking- that was nice.
Business response:
Thank you for sharing your review online. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
We walked into our room shut the door, and two cockroaches crawled out from the kitchen area. We walked right out and back downstairs. The lady at the front desk was accommodating and gave us a refund.
Business response:
Thank you for your feedback. We are sorry for the roaches you encountered and regret it compromised your stay. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorry and hope you will consider staying with us again. Sincerely, Hotel Management
There was a water leak in the room, carpet was soaked under and around bed, into bathroom and it smelled of mold. It was late when I noticed and was up early and left but told front desk there was a problem
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with our housekeeping and maintenance departments to make sure corrective actions are taken. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Had to leave property due to a roach problem the hotel was having.
Business response:
Thank you for your feedback. Please accept our apologies for the insects you encountered and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Was bad , the lobby was empty for long period and the breakfast was not good
Business response:
We are disappointed to read we were not able to deliver you a stellar stay. Please accept our apologies for the inconvenience you had. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.