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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was 3 issues I had with the hotel. POOL AND HOT TUB WAS DIRTY. LOOKED LIKE FLOATERS IN BOTTOM OF HOT TUB... TERRIBLE NOISE OF PEOPLE COMING AND GOING BECAUSE THE ROOM'S FRONT IS NOT FITTED TO DOOR FRAME ( YOU CAN PUT YOUR FINGER THRU THE DOOR. VERY BAD) FOR TIS REASON I WOULD NOT STAY IN THE FUTURE...
Business response:
Tammy, thank you for reviewing your visit. We are sorry for the cleanliness issues you encountered in the pool and the tub during your stay. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We also apologize for the noise issue you experienced and regret the inconvenience it caused. Your concerns regarding the room's front door have been shared with the maintenance team to fix it immediately. We hope you will reconsider and return so we can make it up to you. Sincerely, H... read more
Our first room had an overwhelming smell of cigarettes. They moved us to another room right away but the AC was broken in that one and would only work if you left the fan on full (no auto) so the room was hot when we got it and freezing overnight. To top it off we starting seeing cockroaches all over the room. Dead ones under all the appliances and live ones on every other wall and corner. This was definitely the worst experience we ever had with a hotel. I went with it because the reviews were good - not our experience at a... read more
Business response:
Thank you for reviewing your stay. We apologize for the difficulties you encountered in your accommodations. Kindly note, We're a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have shared your feedback with our maintenance team to fix the problems you mentioned. We have also asked our pest control provider to service your room immediately. We would like to regain your trust and hope you will give us that opportunity in ... read more
A lot of small ants anywhere coming from the soil. The environment is infected: they come from parasol, on the shoes, in the bed, in our bags, clothers... BUT the room is nice, clean. People are kind.
Business response:
Othman, thank you for the feedback regarding your stay in our hotel. We are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the frustrations you experienced, and appreciate your patience. On a positive note, we are happy you liked your spotless room and our courteous associates. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel Management
the rooms are not clean and there were cockroaches
Business response:
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused due to the uncleanliness. Our pest control provider has serviced your room, and we are working to ensure procedures are being followed to prevent future infestation. We also have alerted our housekeeping team to be more diligent with their duties going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I got there on thursday, and on friday I found insects in my room, and the room was also not very clean cause I found hair in my bad on Thursday, but ok, and then on Saturday I found more insects (little Cockroaches) in the bathroom and in the night table next to the bed, I told the receptionist about it and she said that a company was gonna be there in the next day, but that was it. I had the most horrible experience. I had stayed in Extended Stay before, in Miami, this year also, and I hadn't found insects but the room was... read more
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The hotel was not like the pictures...( 8100 palm parkway ) they charge you for room services first off.. and when you get towels they only give you 1-2 ... in addition the shower was not working correctly, the coffee maker we requested never made its was to the room .... as well we found a bug behind the end table and in the kitchen... this a facility that allows pets and my husband was bit by fleas ..... Outside the hot tub was not working properly most of the time we were there as well.. will not stay there again... spend... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can make it up to you. Sincerely, Hotel Management
What a complete and total dump. DIRTY! We were too exhausted from driving to leave so we slept in our clothes and got out the next morning. My daughter saw a roach in the bathroom and another one in the hallway. I can’t imagine anyone actually staying here for more than one day. It was so filthy we did not even unpack our luggage. My daughter starting itching in the bed. If you like dirty filthy seedy hotels this is the place for you. As if that wasn’t enough there was a pit bull running loose in the lobby. Very dangerous, d... read more
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the cleanliness issue and insects in your room. Our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such problems in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management.
Please don’t stay here. Very bad condition hotel. Room stunk like mildew. Fridge was rusted out, roaches in drawers. I will stay anywhere else for sure next time.
Business response:
Cory, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you re-evaluate us on your next visit as we hope to regain your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.