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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
La ubicación está excelente. La limpieza pésima. Solo van una vez por semana a limpiar el cuarto y si quieres que lo limpien antes son 10 dlls extra por día. Habían cucarachas, todos los días nos salía una o dos. Les dejé una cucaracha aplastada en la estufa y el día que disque fueron a limpiar solo recogieron toallas e hicieron la cama y dejaron ahí la cucaracha muerta. Mi esposo les comentó que habían estado saliendo cucarachas que si podían ir a limpiar el cuarto y le comentaron que hasta el día siguiente que porque ya no... read more
Business response:
Thank you for your review of your recent stay. We apologize for the insects in your suite and are sorry for the housekeeping issues you encountered. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Front desk staff was very nice and prompt, no issues checking in. I usually do not review like this, but it was not a $50 a night property and should UP their standards. For the price, we could have stayed elsewhere. The room smelled dirty and musty, carpet may have not been cleaned for a long time and considering it is pet friendly with a $25 per night pet charge..it shouldn't be this way. Jacuzzi was not working; water turned off between 10-2:00pm; breakfast consists of bread, bagels, instant oatmeal, yogurt loaded with su... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Thurs-Sun and our commode was broken on Friday and unable to use it (family of 4) Had to go down one level to use the restroom. Put in a call to the desk and went to the desk. When we check-out it was still broken.
Business response:
Thank you for your review. We are sorry for the issues with the bathroom. We will share your feedback with the maintenance team for immediate action. We value your comments and hope to have another chance to serve you better. Sincerely, Hotel Management
DO NOT STAY HERE!!! It was horrible! The beds were uncomfortable. There is no space for six people to sit down and eat something. The breakfast sucked, the bread was stale, the coffee was watered down, they only had an apple juice and orange juice (which didn't taste very good) and the muffins sucked. The advertised vending machines are all the way out by the pool area and when I went down there, there was a sketchy looking man not to mention that it was $2.50 per bottle which is ridiculously overpriced. The pillow smelled o... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Roaches and dirty!!! Smelled horrible and a bunch of creepers always outside in the parking lot!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
I had to go to the store and buy bleach and floor cleaner it was left disgusting. Need to have the staff clean better.
Business response:
Thank you for evaluating your stay. Please accept our sincere apologies for the cleanliness issues you encountered in your room and the inconvenience you had due to it. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.