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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
the only thing was that was close to shopping center and you can walk and close to Disney as far as it goes and the workers they were very friendly but as a hotel not my cup of tea. I'll recommend before you book the room just asked if they ever have problems with bugs and stuff
Business response:
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
At first we were very pleased with our room and we loved the kitchen BUT as soon as we started eating a bunch cockroaches came out and they were all over kitchen bathroom and behind the sofa bed it was disgusting.
Business response:
Thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered while you were here. We assure you that we have discussed your feedback with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also asked our pest control provider to service the room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
For the price they charged for one day, could have got a much better Hotel on Palm Pkwy. I had to take this because of the Kitchen. Regret having stayed in EA. I would not recommend this for families.
Business response:
Thank you for being our guest. We are sorry and disappointed to read that our hotel wasn’t able to provide the value you were hoping for during your stay. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I didn’t like how there was roaches in our room. The smoke detector was hanging from the ceiling. There was long hair on the back board of the bed.
Business response:
Dear Mario, thank you for taking the time to reach out to us with your review. We are sorry we failed to provide the fresh and clean accommodations you deserved. We also take your safety very seriously and we are so sorry for the issue you observed with the smoke detector in your guest suite. We would like to address this immediately. Please reach out to us directly at the hotel so we can obtain a room number. Thank you for being our guest and we look forward to speaking with you and leaving you with a more favorable impress... read more
Our first room smelled like smoke, even though it was a no-smoking room. The friendly front desk lady moved us to another room which smelled better but we found several small roach-like bugs walking around. Too expensive for the quality.
Business response:
Thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the concerned teams, and we have taken actions to ensure that we do not repeat these problems going forward. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
Terrible Booked the hotel online through hotels.com, drove 20 minutes only to get to the hotel and they don’t have a room for us.
Business response:
Andre, thank you for your feedback. We apologize for the mix-up with your reservation and for not being able to accommodate you. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Pascale, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.