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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Just stayed here for one evening. Checked in around 5:00pm and checkout the next morning around 11:00am. Didn’t even unpack. Realized while visiting Disney that I had left my earrings in the room by the TV. Called around 3:00pm and told them. They said they would check with housekeeping. I went by the hotel around 4:00. They said nothing had been turned in. The lady at the front desk (who by the way was wonderful both days) offered to give me a key to go look in the room myself as the room was unoccupied. I looked where they... read more
Stay somewhere else. We had no hot water in the room. The hotel is also very noisy. We were on the second floor. I don’t know what the people on top of us did, but I didn’t know you could do so much walking in a hotel room. At around 2am I decided to call the front desk, just to find the phone unplugged, when I plugged it in, it still didn’t work. Good thing I had earplugs with me, to finally get some sleep. My husband’s bed sheets smelled like body odor, as if someone laid in it, but didn’t necessarily sleep in it and house... read more
Business response:
Carina, we sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jeonghoon, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Never here again The hotel was clean but you could smell marijuana all thru the hallways and after telling staff t smelled of inscense where they were coming up the bad smells. When the kids can tell you what the smell is that’s when you know it’s not as good as it should be.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
We're very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Delphine, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Room smelled and ac didn’t work well, bathroom plug not working, they said they would fix it the next day, that never happened. No housekeeping services because we were only there for 4 days. Staff was friendly
Business response:
Thank you for the review of our hotel. We apologize for the difficulties you experienced during your stay with us. We assure you that we have discussed your feedback with our concerned team, and we’re working with them so they follow all the procedures thoroughly. Our maintenance team is also inspecting your and are fixing the mentioned issues. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion and is available upon request. We hope you will give us a seco... read more
I spent five nights there for a Disney vacation. I would give 2/5 stars One star for location being ten minutes from Disney. One star for friendly staff especially front desk We had two roaches in the room and multiple insect bites when we woke up in the morning. Carpet not clean, rooms are small. Opening the sofa bed ends with barely able to walk in the room. Bathroom small with no easy opening and closing the door. Shower mixer was broken and leaking water. I asked to fix it on day 1 telling the staff that it’s a big waste... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.