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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE The hotel staff were very polite and welcoming but, that was about it. We were told that a continental breakfast would be provided. This "continental" breakfast included waffles, cereal, bread, more bread, bread, and some yogurt. We had 5 guests in total which meant one of us had to sleep on the pull out couch which we knew we had to do. Unfortunately the pull out couch had mold stains on it making it impossible to sleep on. The curtains had some sort of stain on them. We notified the hotel in advance that 5... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hot... read more
The service for clean the room its additional to the rate. The breakfast is very poor and milk wasn´t available
Business response:
Pamela, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
One and done for Extended Stay America This was my first and last stay at an Extended Stay America. We went to Mickey's Christmas Party at Disney and booked this place because it was cheap and close - a place to lay our heads before driving back home. When we checked in at 1:00 am, the computers were broken, so the front desk clerk couldn't find an available room. Fortunately, she did have our reservation. She used a printout from 3:00. Absolutely amazing how incompetent this plan was! For the first room we tried, when we pu... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Employees Should be there for customers. Toilet stopper up at 6 pm. Called front desk to ask them to fix. They said it will probably be tomorrow morning. Had to go get plunger and fix myself. Room and hotel needs updating. Looks unclean and run down.
Business response:
We appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Ma... read more
Smokey & Noisy Hotel 1st room reeked of cigarette smoke. Checked into another room & it reeked of cigarette smoke. The walls, carpet, towels, and shower curtain all smelled like smoke. My reservation was for a non smoking room. Very disappointed and the hallway was noisy, even at 2am. Will not be staying at this hotel again.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Not good The room was horrible dirty and not what i booked. The smell was disgusting. Dirty carpet and dirty bathroom
Business response:
Norma, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Next visit?? No thank you. You have to sign a form to get the dishes and they hand them to you in a tupperware to carry to your rooms. They advertise to ask for a rollaway bed but there is only one. The milk and cream cheese at the breakfast was old. The bathroom was disgusting, the tub creaked and the drain didnt work and the plug was rusty and was pulled out. The bed was disgusting and my pillow smelled like an old man which told me it most likely was not washed. The elevator was gross and I witnessed a housekeeper sent a ... read more
Business response:
Christophe, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Found blood in the bed... Went to Orlandonto celebrate my daughters birthday and stayed one night (9/23). I woke up Sunday morning to find blood in the bed (of course it wasn't mind). Called downstairs and the Asst. Manager sent up housekeeping to confirm the blood (and she agreed). He decided to refund my money and as of today 10/5 he never did. I have been calling all week and the front desk staff have tried to start the processs that the Asst. Manager never did and charged me again. Want makes me annoyed is that I never o... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
Angel, we appreciate you evaluating your stay, and we are very sorry you were unhappy. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.