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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lights didn't work and they Ac didn't work
Business response:
Angela, we would like to apologize for the issues you experienced with your room. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, General Manager
This hotel was gross! No bugs but gross! I wouldn't recommend this place to my worst enemy! Dirty! They don't clean the rooms daily and the hallway and bathrooms is nasty. Never seen anyone clean the pool and the laundry facility smells and again gross! Not worth even $10 a night. Stay elsewhere!!!!
Business response:
Thank you for feedback on your stay. Your comments were disappointing to read. Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. We will take this opportunity to review of our procedures and ensure impeccable attention to detail in all areas of our property. We truly hope you will give us a second chance to impress you on a future visit. Sincerely, General Manager
Warning If you like manager just walking in, key cards not working, maid service only if you are there 5 days, cleaning supplies left in your room, dogs barking all hours of the night. Then this hotel is for you. We will never stay here again. Not worth the money.
Business response:
karen, thank you for your review and for choosing to stay at our hotel. We regret our facilities did not meet your expectations and sincerely apologize for the issues you encountered which led to a disappointing stay. We have shared your feedback with the management team to ensure our future guests do not experience the same. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, General Manager
Eww! Smelled like smoke, hair on towels and bed linens, and the bathroom is awkwardly designed. Location is the only good thing about this hotel. Thank God we were just in late and out early.
Business response:
Thanks for the feedback. Although you liked our location, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Hotel had no room when I got there Also tried to tell Expedia that I did not show when they had no room available
Business response:
Please accept our apologies for disappointing you. We are sorry there was a problem with your reservation. I am reviewing the situation, so as to make sure what might have gone wrong and that this does not happen again. We hope you will allow us another opportunity to serve you again in the future. Sincerely, General Manager
Disney Trip The rooms were clean and the beds were confortable. The A/C did not work. The rooms were hot. The staff was rude. I will not be spending my money for this hotel again.
Business response:
It is unfortunate your stay with us was not trouble free. We are sorry for the AC and that led to your discomfort. We do hope you will reconsider staying with us again so we can impress at every level. General Manager
Very bad hotel, dirty rooms, bad breakfast options Room was smelly and terrible. ..they don't do daily room service, water doesn't drain properly, no dishes kept despite giving a kitchen in the room. Despite non smoking given a room that had smoke smell and the staff refused to give another room
Business response:
Anjan, Please accept our sincere apology if your room was not in its best condition. We appreciate you bringing these issues to our attention as feedback helps us to improve the experience for our future guests. We will certainly address your concerns with our team. Thank you, we hope that you will allow us the opportunity to welcome you back so that we can truly impress you. General Manager
I was not provided information on room cleanup service when I checked in and couldn't understand why my room was not made up. When I mentioned it while checking out the guy at the desk told me that I was told about the extra charge when I checkedin (not true and he wasn't the person there when I checked in). He was rude about it and offered no apology. The place seemed a bit worn down and the security door in the back didn't lock. I would not go back there.
Business response:
James, We apologize for the lack of communication at check in regarding our weekly housekeeping service and that this failure overshadowed your overall great stay with us. We are sorry for the way our staff member responded during check out. We will follow up to ensure our guests are always provided with friendly, helpful service at all times. We do hope to be your hotel of choice the next time you are in the Orlando area. General Manager
Carpet was wet and smelled like mildew. I woke up feeling sick.
Business response:
Please accept our sincere apology for the shortcomings during your stay. We always want our guests to leave our property having a quality visit, I apologize for the issues in your suite. Thank you for letting us know. We will have our maintenance team check into the situation and make the repairs. We hope to have you back as our guest again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.