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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a happy guest..bad smell Did not have a good experience at this hotel. The room smelled like burnt ramen noodles. We asked for a air freshener or some type of spay. Did not get any help regarding the smell. We had to deal with that for 2 nights. Already has paid and they would not issue our money back for us to stay elsewhere.So not stay here on top of they high prices the hotels needs some upgrading. And need work on their customer service.
Business response:
I am so sorry our staff was not at their best during your visit and that they did not attend to your request in a friendly or efficient manner. We hope this rare service experience will not deter you from staying with us again so we can show you the type of stay you expect and deserve. Thank you, General Manager
Dirty Could believe the amount of grime and garbage on the lobby and surrounding floors. Front desk staff had minimal customer service skills. I Do not recommend this hotel.
Business response:
Victor, Please accept my apology for the less than perfect condition of the lobby area, this is not the type of first impression we want our guests to have. Our staff members are dedicated to providing a positive service experience, and based on your feedback they were not in top form during your visit and for this I apologize. We will work to correct the areas you identified so we can improve before your next visit. Thank you, General Manager
Horrible Hotel In two days I only saw one staff member. Lobby was always empty. Housekeeping only once a week. Rooms were dirty. 'Continental Breakfast' was toast and stale cereal. Don't go there.
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service,so we apologize this was not your experience. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Thank you for choosing us for your stay. We hope you will give us a chance to redeem ourselves in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,891 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.