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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not highly recommended. The bed was a good sleep. Bathroom drawers had hair from where someone had shaved. Nightstand drawers had hair and debris left over from previous occupant(s). I took a shower and the floor was covered in water due to a leak in the tub. When checking out at 5:30 a.m. I would have informed the attendant, but I had to call from the front desk. The property seems as if it's treated more like a small apartment complex as it has residents who live there. The attendant sounded as if I had woke them up. I tol... read more
Business response:
Dear John,Thank you for letting us know about your experience. We're glad you found the bed comfortable, but we're sorry for the issues you encountered with cleanliness and the leak in the bathroom. This does not reflect our usual standards, and we will reinforce our cleaning procedures to prevent such oversights. We also understand that the early morning check-out experience was not as attentive as expected, and we will address this with our team to ensure guests feel supported at all times. Your feedback is valuable to us,... read more
Look elsewhere Room was not prepared ahead of time. No sheets, blankets or pillows for pull-out couch, no kitchen supplies. Slow desk service (one person doing everything). Accomodations just below-average to average. Would not go back.
Business response:
Dear Albert,We’re sorry your stay did not meet expectations. While we aim to have every room fully prepared, we understand how inconvenient it is to wait for essential items like bedding and kitchen supplies. Our team works hard to assist all guests, but we recognize that wait times can be frustrating when staff is managing multiple responsibilities. Your feedback is valuable, and we will review these concerns to improve efficiency and guest experience. We truly hope this unfortunate situation will not prevent you from stayi... read more
The room, primarily utilized for sleeping, fell short in terms of cleanliness. Towels contained stray hairs, and small ants were present in the kitchen area. Red splatters were visible on the bathroom walls. The bed area was sufficiently clean for sleeping purposes. If a satisfactory breakfast is a priority, it is recommended to bring one's own provisions, as the available option was limited to a bagged muffin. Considering the price and location, the accommodations meet expectations.
Business response:
Dear Adrianna,We appreciate you sharing your experience. While we're glad the bed area met your needs, we sincerely apologize for the overall cleanliness of the room not meeting expectations. Providing fresh linens and a well-maintained space is a priority, and we're sorry for any oversight. Rest assured that we will address all your concerns with our team. Your comments about the breakfast selection and kitchen conditions are also noted. Thank you again for your feedback, as it helps us improve the experience for all of our... read more
The room had a leak from water in the ceiling light which leaked onto the counters. The water was brown so it had been there a while. My kid found hair in her bed and a roach on the toilet lid. Not a palmetto bug, a house roach. Also the racks to hold your stuff in the closet were flimsy and gave way with just - few clothing items on them.
Business response:
Dear Danielle,We sincerely apologize that your stay was impacted by these issues. The cleanliness and maintenance issues you mentioned are concerning. We understand how frustrating it must have been to encounter these problems. Rest assured, we will address these matters with our team to ensure proper upkeep and prevent similar situations. Your feedback is truly appreciated, and we regret that we did not provide the comfortable and well-maintained environment you deserved. We hope to have the chance to welcome you back so we... read more
Terrible Experience. I've never stayed in an extended stay hotel. That didn't have basic kitchen essentials in the room. I've never stayed in any hotel they didn't have shampoo and conditioner in the room. But even over looking that, I almost had the beg at the front desk 41 extra towel. The room had black mold on the ceiling of the bathroom. The bathroom door only opened halfway before it hit the bathtub. The smoke detector was hanging from the ceiling. I'm not going to say there's a camera in it but it certainly looks like... read more
Business response:
Dear Guest,We sincerely apologize that your stay did not meet expectations. We strive to provide a comfortable and well-maintained environment, and it’s disappointing to know that the room condition and amenities have fallen short. Please note that kitchen essentials and toiletries are kept at the front desk to ensure cleanliness for all guests, and we’re sorry if this was not communicated clearly. Your concerns regarding the bathroom, smoke detector, and overall upkeep are being taken seriously, and we will address them wit... read more
Poor excuse for a hotel Very much bland, from the decor to personnel. The room smelled from a strong disinfectant. Paint chipping off walls, shower curtain rod was curved making it impossible to open the door completely, shower soap smelled and felt like industrial grade, elevator looked dirty, and there was no receptacles to plug in a phone or device directly when not using an adapter which I did not have. I have stayed in hotels that offered more for a lot less money. Very inadequate, not memorable in a good way. I will ne... read more
Business response:
Dear Robert,We sincerely apologize for the issues you encountered during your stay. It's concerning to learn about the challenges you faced, from the room condition and unpleasant atmosphere to the maintenance issues and lack of convenient amenities. We strive to create a welcoming and comfortable environment and regret that we missed the mark during your visit. Your feedback will be shared with our team to address these concerns and improve the guest experience. We hope to have another opportunity to welcome you back and pr... read more
The entire place had a stench to it. Had to pretty much beg for cooking items. No cleaning products were offered. 2 lamps were full out missing lightbulbs…ac stopped working completely!!! Not an enjoyable stay
Business response:
Dear Keith,We’re sorry to learn about your recent experience. It’s disappointing that unpleasant conditions, challenges in accessing kitchenware, and maintenance issues impacted your stay. We strive to maintain a fresh and welcoming environment, and our kitchen items are kept at the front desk to ensure cleanliness and are always available upon request. Your concerns about missing lightbulbs, a non-functioning AC, and the lack of cleaning supplies are important, and we’ll address these issues with our team to enhance our ser... read more
The front desk staff are not physically present most of the time. If you do happen to encounter one in person, when approached they are not interested in saying standard greetings such as "hello!". The place is falling apart, is generally sticky and dirty, and there is mold in the bathroom in the room I occupied. There are no blankets to be found, the sinks don't drain properly, and the "breakfast" consists one thermos of lukewarm coffee-flavored water, and a small cardboard tray of "Li'l Bites" pre wrapped muffins. But make... read more
Business response:
Dear Vincent,We’re sorry your stay fell short of expectations. It’s disappointing to learn about the cleanliness issues, maintenance concerns, and the lack of a welcoming atmosphere from our front desk team. Providing a clean and comfortable environment is a priority, and we’ll address these concerns with our staff. We also understand your frustration with the limited breakfast offerings and amenities. Your feedback is invaluable as we strive to enhance the guest experience. We hope to have another opportunity to welcome you... read more
Poor quality hotel and service The hotel changed the bed arrangement from what I originally booked, the shower head didn’t work and they couldn’t fix it or offer another room, the bathroom exhaust fan didn’t work, there was mold in the bathroom, they didn’t offer breakfast like advertised, the room condition was poor. I went to the front desk in the morning and no one came to counter. Stood there for almost 10 minutes. I heard someone in the back office but they didn’t come out.
Business response:
Dear Alexis,We’re sorry your stay didn’t meet your expectations. It’s concerning to learn about the issues you faced, from the room arrangement and bathroom maintenance to the lack of breakfast and unresponsiveness at the front desk. We understand how frustrating it must have been for you. Your feedback will be shared with our team to address these issues and improve our service. We appreciate the opportunity to learn from your experience and hope for a chance to make things right. Please accept our apologies, and we hope yo... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.