Extended Stay America - Orlando - Lake Buena Vista

Business response:

Dear Paige,We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we aim to uphold. Your feedback regarding the mold, sticky surfaces, and bathroom cleanliness is concerning, and we will address these matters with the team to ensure a higher level of attention to detail. We value your comments and are committed to providing a cleaner, more comfortable environment for all our guests. We hope to have the opportunity to offer you a better experience in the future. ... read more

Business response:

Dear Nazela,We sincerely apologize for the unpleasant experience you had during your stay. Maintaining a well-kept and welcoming environment is a priority, and it is disappointing to learn that your accommodations did not meet that standard. We understand how unsettling this must have been for you. Additionally, all guests should be treated with courtesy and professionalism, and we regret if your concerns were not addressed in a more helpful manner. Your feedback will be shared with the appropriate team to ensure improvement... read more

Business response:

Dear Guest,We’re sorry your experience did not meet expectations. A well-maintained environment and efficient service are essential, and we regret that the condition of the bathroom and the check-in and check-out process fell short. Your feedback highlights areas that need attention, and we will be reviewing these concerns with our team to ensure improvements are made. Additionally, we understand that a more substantial breakfast selection would have been appreciated, and we will take this into consideration. We greatly appr... read more

Business response:

Dear Kelsey,We’re glad you enjoyed the convenience of the location and the well-maintained property surroundings. Having easy access to dining and necessities can certainly enhance a stay. However, we’re sorry that the condition of the hotel did not meet expectations. Concerns regarding cleanliness, maintenance, and the availability of essentials are important, and we understand how frustrating it must have been to track down necessary items. Our team is committed to improving, and your detailed feedback helps highlight area... read more

Business response:

Dear Alysse,We’re sorry your room did not meet expectations. A comfortable and well-maintained space is essential, and it’s disappointing to learn that this was not your experience. We understand how frustrating it can be when you have to address these issues yourself. Rest assured that we will address these concerns with our housekeeping team to ensure better cleanliness standards are maintained. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience.Sincerely,Hotel ... read more

Business response:

Dear Laura,We sincerely apologize for the issues you encountered during your stay. Hot water, cleanliness, and properly functioning amenities are essential for a comfortable experience, and we regret that these concerns were not addressed during your visit. We understand how frustrating this must have been. Your experience does not reflect the standards we aim to uphold, and we will be reviewing these matters with our team to prevent similar situations in the future. We greatly appreciate your observations and concerns. We h... read more

Business response:

Dear Walter,We appreciate you sharing your experience. While it’s good to know that other aspects of your stay met expectations, we regret that the phone was not functioning properly during your stay. Our team aims to ensure all amenities are in working order, and we apologize if this was not the case. We appreciate your feedback and will address this to improve the experience for future guests. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment... read more

Business response:

Dear Guest,We're pleased that you found our pricing reasonable and that our receptionist made a positive impression during your stay. However, we regret that the cleanliness and room layout did not fully meet your expectations. Guest comfort is important to us, and we appreciate your feedback as we work to improve. We are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.... read more