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Extended Stay America - Orlando - Lake Buena Vista
- Hotels
- Orlando, FL
About this business
Location details
8100 Palm Pkwy., Orlando, FL, 32836, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
não voltaremos. Escolhemos esse hotel porque haviamos ficado nele a muito tempo e tinhamos gostado muito. porém a única coisa que não mudou foi a Excelente localização. Porém foram10 dias com as mesmas toalhas de banho, o chão do quarto estava bem sujo e não teve serviço de quarto em nenhum dos dias. E o café da manhã oferecido era apenas dois tipos de muffins e chocolate ou café, nem água tinha. Tivemos a impressão que pessoas moram lá, pelo menos no térreo que foi onde ficamos.
Business response:
Dear Camila,We sincerely apologize for the issues you encountered during your recent stay. We deeply regret that your experience fell short of the high standards you've come to expect from us. The cleanliness and upkeep of the rooms, as well as the lack of room service and breakfast variety, are certainly areas we will address with our team. We also understand how important it is for all guests to feel comfortable and welcome, and we will look into your concerns regarding the atmosphere on the ground floor. Please accept our... read more
Pass on this location- very disappointing! Yuck!! Never again. Really bummed I wasted a free night on this place. Check in was very unprofessional- yried to tell me i needed to pay full price for a room i prepaid. Room was sticky everywhere. A/C was ridiculously loud. Bathroom light cracked with a chunk missing. Mold all over the bathroom. Our room overlooked a filthy taped off hottub that looked like a crime scene! No coffee at 10am. Site will not allow me to upload photos.
Business response:
Dear Jennifer,We sincerely apologize that your experience fell far short of expectations. It's disappointing to learn about the challenges you encountered, from the confusion during check-in to the state of the room and facilities. We regret the condition of your room and the hot tub area, as this does not align with the standards we strive to provide. Additionally, the lack of coffee availability and other inconveniences you faced are disappointing. Please know that we take your feedback seriously and will address these con... read more
Cockroaches, 1 disk-Kitchen, minifridge, noisy air unit, kitchen extractor not working.
Business response:
Dear Maria,We sincerely apologize for the discomfort you experienced. A clean and functional environment is what every guest deserves, and it’s disappointing that we fell short in multiple areas during your visit. The concerns you raised will be addressed with our team to ensure these standards are upheld. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
This hotel need a renovation. It’s outdated and dirty
Business response:
Dear Herbie, We regret your disappointment during your stay and if our accommodations did not meet your expectations. Please know that our dedication to enhancing our property remains ongoing, and your comments will play a vital role in our plans for future improvements. Your valuable input helps us make strategic changes that align with our guests' preferences, allowing us to improve our overall services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
Dont stay here It is terrble place to stay. No hair dryer. No extra shampoo. Breafast is no good.
Business response:
Dear Cheol,We’re sorry your stay did not meet your expectations. While we aim to provide a comfortable and convenient experience, we regret that we fell short during your visit. For cleanliness and quality, certain amenities like hair dryers and toiletries are available at the front desk upon request. We strive to offer a breakfast selection that caters to various preferences, and your feedback will help us evaluate how we can improve this aspect of our service. We do hope you will stay with us another time so we can provide... read more
This property was nothing like the pictures. The room was not clean and nothing felt like it was properly cleaned in weeks. The pull out couch had mold on it, the hot tub was closed, there were no dishes or cookware to use which defeated the purpose of getting the room. We stayed a few days and just needed to leave it was so bad.
Business response:
Dear Nathan,We apologize that your stay fell short of expectations. The discrepancies between the property's photos and your actual experience, as well as the cleanliness concerns and lack of kitchenware, are disappointing. Please note that to ensure cleanliness, cookware, and dishes are kept at the front desk and provided upon request. We understand how this could have impacted your visit, especially since you were counting on these items to enhance your stay. Additionally, the closure of the hot tub and the issues with the... read more
The conditions are different, the breakfast not exist, in the restaurant have beds, you are responsable for clean the room.
Business response:
Dear Marvin,We apologize for any misunderstandings regarding the amenities and services. We strive to provide a clear and accurate description of our offerings, and we regret that the breakfast and room cleaning did not meet your expectations. Our team works hard to maintain the property, and your feedback will be used to review and improve the guest experience. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a... read more
Evite Sofrível, está necessitando de reformas urgentes! Não teve café da manhã. Ofereceram um café no lobby. Utensílios de cozinha necessitam ser pedidos com antecedência para serem entregues. Luz do banheiro parecia do século passado. Não compensa o preço.
Business response:
Dear Marcelo,We regret that your experience did not meet your expectations, and we sincerely apologize for the issues you encountered. We understand your frustration regarding the condition of the property, breakfast offerings, and the need to request kitchen utensils in advance. These areas are being reviewed, and your comments will help us prioritize improvements. Please note that to ensure cleanliness, kitchen items and amenities are kept at the front desk and provided upon request. We appreciate your input and are commit... read more
Lots of truck noise in the morning, room is old and need updates, mattress really good
Business response:
Dear Ronaldo,We're pleased to know you found the mattress comfortable and that it contributed to your rest. We understand that noise and room conditions can impact the overall experience, and we appreciate you bringing this to our attention. Your comments are important and we will share it with our team to work on providing a more updated and relaxing environment for all our guests. Thank you again for your feedback as this helps us to improve the experience for all of our guests. We hope we have the opportunity to make a mu... read more
Frequently asked questions about Extended Stay America - Orlando - Lake Buena Vista
How is Extended Stay America - Orlando - Lake Buena Vista rated?
Extended Stay America - Orlando - Lake Buena Vista has a 3.5 star rating with 2,890 reviews.
When is Extended Stay America - Orlando - Lake Buena Vista open?
Extended Stay America - Orlando - Lake Buena Vista is open now. It will close tomorrow at 12:00 a.m.