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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The property was not clean. No hair dryer in the room. First hotel I’ve stayed at without any coffee machine or hair dryer in the room.
Business response:
Thank you for choosing our hotel. Please know our in-room amenities such as hair dryer and kitchenware are kept at the front desk, and our team gladly delivers on guests' request. Also, your feedback regarding cleanliness has been shared with the housekeeping team to be more diligent going forward. We hope you will give us a chance to provide you with the perfect stay you deserve on a future visit. Sincerely, Hotel Management
Honestly one of my worst experiences. My bed was completely uncomfortable. My room smelled like mold and old feet. My bathtub was filled with someone's hair clogging the drain. The fact that you don't get housekeeping without having to pay 5$ a day is horrible. I will personally never return and I will deter others from going.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We want to regain your trust and hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
It smelt like a dog
Business response:
Gregory, we sincerely apologize for not meeting your expectations and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
We regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Someone pulled the fire alarm at midnight, and after an hour and half later we were allowed back in. It was a FALSE ALARM
Business response:
Thank you for reviewing our hotel. We apologize for the major inconvenience you experienced when the smoke alarms went off. Thankfully, it was a false alarm, but we understand your frustration nonetheless. It was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
One staff member working the desk. Always a line of customers. Property outside could use some TLC. Disappointing continental breakfast.
Business response:
Thank you for being our guest. We are sorry for the service issue you encountered. Your feedback will be used as a training tool to improve our service going forward. Also, your comments will be shared with our brand leaders to determine a new breakfast. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
NOT Pleased with Extended Stay America-Hotel.com. I booked a room with 2 double beds on the ground floor. I paid an additional amount of $9.00 for the booking. It was approved. Upon arrival I was told that all they had for me was a room with a single queen bed and it was on the 3rd floor. When I asked about rating me at the single queen rate, I was told that the room was a handicap room that was the same rate as one with two double beds. I did not ask for a handicap room and still feel that I was overcharged for the room. Th... read more
Business response:
Kevin, thank you for taking the time to share your review. Our goal is to provide an exceptional experience for each guest, and we are sorry we failed to do that for you. Please accept our apologies for not living up to your expectations, or ours, during your visit. We are committed to outstanding service, and we hope you will give us another opportunity to provide that service to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.