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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Took 45 mins to get me checked in. There was a computer crash. It should be noted Yanna was wonderful. She did the best she could with what she had (not her fault). Upon entering the room, I had to search for a light, as the entry light was out. The room was dirty and the TV remote disgusting and held together with duct tape which was peeling and leaving a sticky residue. To get me checked in, they took a copy of my credit card to process later. Staff woke me up at 6:30 am to get my pin # (this couldn’t wait)? Lastly there w... read more
Business response:
Thank you for your review. Although you were pleased with the service you received from Yanna, we apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
This was a terrible place to stay! The room was not clean, blanket not clean and counters sticky. There was terrible smoke smell the halls cigarette and other types of smoke. The shower nossel was moldy and scummy and couldn’t take a bath because the stopper was broke!!!! When I asked for a manager there wasn’t one on duty and the employee took 10 mins to come to front desk! Worst hotel experience ever!
Business response:
Thank you for your review. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I had no problems with the overall appearance of the hotel. My issue was being turned away at the desk for placing a reservation online and paying 10 minutes from checking in. The desk clerk sold the last room without checking the system to see the update of my reservation and sold the last room to the customers in front of me at the desk. I've never experienced anything like that with reserving and paying for a room.
Business response:
Thank you for being our guest. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and genuinely hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The website pics aren't anything like the actual place. Renovations or a complete tear down needed. Or lower price to $35/night for this type of property.
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
There were security issues upon arrival making unloading and even leaving the car overnight in the lot uncomfortable. Room was ok but not great and there was trash (cig butt inside bottle) left under the bed skirt which made us question if the rooms linens had been changed lately.
Business response:
We are sorry for the cleanliness issue and that you felt unsafe while here. Your feedback is shared with our housekeeping team to be more diligent going ahead. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Business response:
Anthony, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
Cody, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Fire Alarm Malfunction!! After a long drive delayed by holiday traffic we were looking forward to a restful stay. Unfortunately around 2:30a the fire alarm went off for several seconds then ceased. After looking around the hotel and out the window we decided the incident was a fluke. After falling back asleep, the alarm sounded again. We called the front desk several times to discuss the issue and were asked if we had been cooking food in our rooms rather than addressing the situation. The front desk said they would be back ... read more
Business response:
We understand your frustration and regret the inconvenience it caused by the fire alarm. However, we are happy that our staff did their best to accommodate you. We have taken appropriate action to ensure a better experience for future guests. We hope this incident does not keep you from choosing us again on your next visit to our area. Sincerely, Hotel Management
The room was not that clean and the water was warm. The air conditioner not cold. I would give the property a 2 overall on a scale of 1-5. The staff was very friendly I must say. I would not stay again.
Business response:
Please accept our sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.