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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
unsatisfied customer I was very dissatisfied with my stay. The room wasn't as cleaned as I would have like and the dresser drawers was hanging off. On my second night there someone was knocking on my door continuously after midnight so I called the front desk to report the issue and the lady in laundry (Mary) picked up and informed me that the staff was gone for the night but she would come upstairs. At this point in my stay I was ready to go.The best thing about this hotel was the location.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hotel need to have more ammenties for guess, like computer, exercise equipments, dishes, and coffee. I paid 100.00 for one night and the hotel did not have an ice machine, coffee pot in room, no dishes for kitchen, and etc. I needed an area to work and was in need of printing a document. Quiet disappointed for the price I paid.
Business response:
Patricia, thank you for reviewing our hotel. We apologize for failing to meet your expectations with our hotel amenities and for the inconvenience you had due to it. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We’re sorry if this was not explained to you at the time of your arrival. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Skip it Overpriced, lousy breakfast
Business response:
Cynthia, thank you for your review. We’re sorry to read our hotel and facilities did not provide the value you were hoping for. Please know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We will also share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while implementing our future breakfast offerings. We hope you will choose to stay with us again on a future visit. Sincerely, Hotel Management
This is my first time ever doing a review,but this was the wors I have ever been.Dirty,waited about 15min to check in because it was nobody at the desk,dogs barking all night inside rooms,all my clothes ist smells like all the smells of all the different cooking taking place. It was that bad. Never again.
Business response:
Leonardo, thank you for your stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The staff were friendly, but the room was extremely dirty.
Business response:
Peggy, thank you for being our guest and for letting us know that you liked our friendly associates. However, we are sorry for the cleanliness issues you had and the inconvenience it caused. We hope you will give us another opportunity when you are in the area. Sincerely, Hotel Management
Terrible bed. Did not sleep at all. Breakfast was a joke. It should be called coffee and snack bar.
Business response:
Thank you for taking the time to post a review. We are sorry that you were not comfortable with the mattress and that our grab-and-go breakfast offerings were not up to your liking. Your feedback has been shared with our brand leaders to determine new breakfast choices. We wish we could have addressed these problems while you were here, had we known. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The hotel was close to the campus which was a plus. However, the cable was not working, towels did not look very clean and stains were in the carpet.
Business response:
Thank you for being our guest. We are sorry for the issues you experienced during your stay and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the appropriate team to do the needful. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I would pass on this one The room had an unpleasant fish smell, was old, dirty, and the air conditioning did not work properly.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.