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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
NICE AND CLEAN ROOM GREAT ROOM
Nice Studio with Kitchen too Good location close to UWF. Picked this hotel for the kitchen as my daughter was wanting a home cooked meal. Clean room, updated, and comfortable.
Decent room for the money Location is good, not a bad area, close to the highway. I had a non smoking room, but it smelled like smoke a little. The internet reception was horrible. I could connect, but it was very slow. Management was awesome! I would definitely recommend this hotel for someone on a lower budget. It was a nice place to stay for the price I paid.
Kitchen had no dishes whatsoever, and the breakfast was coffee and a muffin. Nothing else. The bathroom sink wasn’t fully clean. There was some residue in the sink and it smelled weird.
Business response:
Dear Guest, We sincerely apologize for the concerns you experienced during your stay and understand how disappointing this must have been. We regret the inconvenience related to the kitchen amenities and should have communicated this more clearly. To maintain hygiene standards, dishware is kept at the front desk, and our team is always happy to deliver it to the suite upon request. We have also shared your comments regarding the condition of the bathroom sink and the breakfast selection with our team for review. Thank you fo... read more
That's right it was horrible all of it
Business response:
Dear Guest, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management
The kitchen paint chipped, cabinets dirty, bad condition.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that the condition of your accommodations did not meet your expectations. A clean, well-maintained environment is essential, and we understand how the issues you noted may have affected your comfort. Your observations have been shared with our team so that the necessary improvements can be made. We appreciate you bringing this to our attention, as feedback like yours is invaluable in helping us enhance the overall guest experience. We hope to provide a mo... read more
The lady who was there was amazing! She did the best she could with what she had but the overall room n building was a mess and I’m from the ghetto! Hate it was not worth $80
Business response:
Dear Guest, Thank you for your kind words about the exceptional assistance you received from our team member. We regret that the condition of the room and building did not meet your expectations or reflect the value you anticipated. Your feedback has been shared with the appropriate team to ensure greater attention to property upkeep. We appreciate you bringing these concerns to our attention and hope you will consider staying with us again so we can provide a more pleasant experience that aligns with your expectations. Sinc... read more
Staff was great. Floor was disgusting. I went to the front desk at almost midnight and got a mop and spray and cleaned all the floors in the room. I have pics of how dirty it was
Business response:
Dear Guest, Thank you for taking the time to share your experience. While it is encouraging to hear that the staff made a positive impression, it is concerning that your room did not meet expected standards upon arrival. We appreciate you bringing this to the front desk’s attention and taking steps to address the issue yourself. Your feedback is valuable, as it highlights the importance of maintaining cleanliness throughout the property and reinforces the need for consistent attention to detail. Ensuring a comfortable and sa... read more
I would rate it an absolute disgusting place. There looked to be dry vomit on the refrigerator. I had driven 13 hours got in late was exhausted. It was too late for me to go driving around where I wasn’t familiar with the area at all. The sheets and pillow smelled like an ashtray and when I woke up I could there were holes through the curtains. Disgusting hairs in the bathroom sink and shower. I felt so sick and I wouldn’t recommend this hotel EVER! Disgusting and gross, horrible service when I checked in. This would be a HA... read more
Business response:
Dear Guest, Thank you for staying at our hotel. We are very sorry to read about your experience and the concerns you described. We strive to maintain high standards of cleanliness and service, and we regret the discomfort you encountered during your stay. After a long day of travel, we understand how frustrating this must have been and appreciate your patience. Please know that your comments have been shared appropriately so they can be reviewed and addressed with care. We appreciate you for bringing this to our attention an... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.