This profile has been claimed by the business owner or representative.
Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
We ending not staying at this property, as soon as we arrived there was more than 6 homeless outside the property very close to one of the exit doors, the smell of marijuana was extremely strong, but we decided to give a chance and walk in to check the inside and the smell of marijuana was even stronger and people that were inside their look high and we feel intimidated and uncomfortable, the front lady was ok and she tell us we need to pay a $100 dls deposit to check in.
This property should not be rented to the public, it is a health concern. How can you rent a property that has visible mold and don’t want to refund after you decide not to stay because of health concerns. Unthinkable
Expedia was not transparent that there would be a deposit of $150 dollars. I did not stay here and left elsewhere. The place smelled like weed and was dirty. My wife and I did not feel safe to stay at this location.
Would not recommend anyone to stay at this location
Disgusting
Poor maintenance
Peeling off vynil floor in the bathroom , cockroach on kitchen area that my husband killed it. Nasty smell in the room and dirty carpet.
Reserve habitación para no fumadores y me dieron una que apestaba. Solicite cambio de habitación y me cambiaron a una que aún olía a cigarro. Cobran 150 dolares de depósito, el cual no me han devuelto y NO FUMO (tengo asma). La habitación es muy vieja, sucia y olorosa, la alfombra rota, los muebles sucios
Business response:
Dear Leticia, We sincerely apologize for the condition of the room you received and the discomfort it caused, especially given your health concerns. We take your feedback seriously, and we have passed it along to our dedicated team. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Room was dirty and smelled
Business response:
Dear Melaney, We apologize that the room was not in the condition you expected. A clean and comfortable environment is something we take seriously, and it's clear we missed the mark during your visit. Your comments have been shared with our housekeeping team so that immediate steps can be taken to address this issue. We appreciate you bringing it to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.