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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
do not book. trust. Photos online make it seem more clean than what the rooms really look like. Kitchen in the room was all completely busted up, rusting and moldy. Floors in room were extremely dirty and felt greasy
Business response:
Dear jose, We sincerely apologize that your experience did not reflect the quality we aim to provide. The condition of your room, especially the kitchen area and flooring, is far below our standards, and we are addressing these concerns with our housekeeping and maintenance teams immediately. We also understand the importance of accurate photos and will ensure our listings better reflect the current state of our rooms. Your feedback is essential in helping us improve, and we truly regret the disappointment caused. We hope to... read more
The rooms smelled like dog and cat urine. It was awful. The carpet was nasty and dirty. The hallway to our room was dark. Everything about the hotel was nasty and dirty.
Business response:
Dear Latasha, We apologize that the condition of the room and common areas did not meet your expectations. What you described is far from the environment we aim to provide, and we understand how upsetting that must have been. We've shared your comments with our team to ensure these concerns are addressed with urgency. Thank you again for your feedback, as it helps us improve the experience for all our guests. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
BAD Dirty bathroom had to buy cleaning supplies, hair on baseboards in bathroom, under bed was filthy still had stuff from last guest, tub and toilet was dirty.
Business response:
Dear Larry, We’re sorry your stay left you with such a poor impression. The conditions you described are far from acceptable, and we regret that the room was not properly prepared before your arrival. What you encountered falls short of the standards we aim to maintain. Your feedback will be shared with our housekeeping team so they can address this and ensure it does not happen again. Thank you for bringing these concerns to our attention. We hope to have another opportunity to welcome you back and provide you with a more f... read more
Bathroom door wasn’t closing, bathroom sink was blocked, cockroaches in the room, smells. Hotel was full so they unable to change the room. Staff wasn’t apologize for inconvenience.
Business response:
Dear Abhijeet, We apologize for the condition of the room and the way your concerns were addressed. The issues you described do not reflect the standard we strive for, and we understand how upsetting this can be. We will be addressing these concerns directly with our team to ensure these issues are resolved. We appreciate your feedback and the opportunity to improve. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Hotel was nasty. There was long hair everywhere. Random people just walking around parking lot very late at night. Had someone stare at me while I unload my car. Would not be comfortable to stay here as a female by myself.
Business response:
Dear Daisy, We're sorry your stay left you feeling uncomfortable. The condition of the room and your concerns about activity around the property are being taken seriously. Cleanliness should never be overlooked, and we're addressing the issue with our housekeeping team to ensure better attention to detail. We're also reviewing property monitoring procedures to make sure every guest feels secure and at ease, especially those traveling alone. We appreciate your feedback and the chance to improve the guest experience moving for... read more
Disgusting, the room was smelled like pee, the bathroom tub was disgusting, and it appeared that prostitution was going on. I would never in my life stay at this place again.
Business response:
Dear Dustin, Our goal is to provide a clean and welcoming environment for our guests. We are truly sorry to hear about the condition of your room and the discomfort you experienced. Your comments are being taken seriously and have been shared with our team for immediate review. Additionally, please know we do not encourage any illegal activity in and around our hotel. While we regret that your stay was so far from what we aim to provide, we appreciate you bringing them to our attention, as we are committed to reinforcing our... read more
The property and the room are very run down.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve. S... read more
Do not stay here Entire property reaks of smoke even though they boast non smoking property. No blankets available for the beds, was told they were short so not every room gets blankets. Breakfast is a joke,packets of grits and oatmeal. Area is run down
Business response:
Dear Guest, We apologize for the experience you encountered during your stay. We regret the inconvenience caused by the room atmosphere, the limited availability of blankets, as well as the breakfast options falling short of expectations. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is a top priority for us, and we are constantly working to improve. Your feedback will be shared with our team to ensure ... read more
Love the staff they are wonderful. However this building needs a lot of work.
Business response:
Dear Aileen, Thank you for your feedback. We sincerely appreciate your feedback regarding the establishment, and we are pleased that the staff made a positive impression. Your insights are invaluable in guiding our future improvements, and we look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.