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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Will never stay at an Extended Stay again… Dirty AF. Bathroom floor was peeling up at the base of the shower. There were items under the bed, we were so grossed out we wore socks and slides the whole time, the elevator was extra sketch and the lobby doesn’t have a restroom (not that I’d use it after seeing the state of everything else), one bed was hard as a rock & soooo uncomfortable (& I had just spent the past 5 nights in an rv!) Do yourself a favor and scroll right past this hotel.
Business response:
Dear Guest, We’re sorry your experience turned out this way. Guests should always feel comfortable and at ease during their stay, and it’s disappointing to learn that the condition of the room and facilities left such an impression. The condition of the bathroom, the cleanliness beneath the bed, and the discomfort you described are all concerns we take seriously. We'll be addressing each of these points with our team to ensure better attention to detail and more consistent upkeep moving forward. We appreciate you taking the ... read more
Smelled like pot. Carpet felt like it had never been cleaned. Street walkers in the parking lot. Guys strung out in the parking lot. Missing cover plates on the electrical plugs. Lights out in rooms. Iron didnt work. Ac didn't work the first night. Terrible stay.
Business response:
Dear Guest, We're sorry your stay was affected by many troubling conditions, from the atmosphere around the property to the maintenance issues inside the room. The discomfort you described falls short of what any guest should experience. Your comments will be shared with the appropriate teams so these matters can be addressed as soon as possible. We appreciate you giving us the opportunity to improve and regret that your time with us was so disappointing. We would like the opportunity to serve you better in the future and ho... read more
Hallways and lobby have reeking cigarette smoke smell as soon as you enter. Very unpleasant experience for my family. Staff was nice and I understand that the condition of property was not their fault.
Business response:
Dear Guest,We're very sorry that your family's experience was impacted by the smoke odor throughout the building. While we're grateful for your kind words about the team and appreciate your understanding, this environment can make a stay uncomfortable, especially for families. We're addressing this concern with our team to reinforce cleaning routines and explore further steps to reduce odors throughout shared areas. Your feedback is valued, and we appreciate you giving us the opportunity to improve. We hope to have the oppor... read more
Front desk lady was really nice & friendly! Everything else went downhill from there, funky odor in the elevator and the hallways, dimly lighted hallway, drain in the bathroom sink was not working, had to use the kitchen sink. Overall, you're better off somewhere else...
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your visit, particularly regarding the cleanliness and maintenance concerns. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful stay. With that being said, we truly appreciate your kind words about our front desk staff. We hope you will give us a second chance to deliver the type of experience you should always expect from our ... read more
Way too many smokers, smoking in their rooms. Hard to tell how clean the room was in all that smoke
Business response:
Dear Guest,We’re sorry for the discomfort caused during your visit. We understand how frustrating it must have been. Although our guest's rooms are smoke-free, we occasionally have violations of this rule. Rest assured that maintaining a clean and fresh environment throughout our hotel is our top priority, and we are constantly working to improve. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Filthy It was not a good experience. Came from an Ohio for a family funeral with my two girls and wife. The filth of the room wasn’t good
Business response:
Dear Guest,We’re sorry your visit did not meet expectations, especially during such a difficult time. Traveling for a family loss is already emotionally draining, and we regret that the condition of the room added to the stress. What you described falls short of the standards we aim to provide, and we appreciate you sharing it so our team can address it. We hope your family found peace during the trip, and we send our sincere condolences. Your feedback is much appreciated, and we hope you will give us another chance to prove... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.