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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
While the staff was fairly nice the rooms were dirty and had broken fixtures. There was hair caked in the tub drain. Some of the pillows were so flat they were as thick as a blanket. I stayed here because recent reviews said it was a good place but it was not at all
Business response:
Dear Vanessa,While we're glad our staff left a positive impression, we're truly sorry that your room did not meet expectations. Cleanliness and comfort are priorities for us, and the issues you mentioned are not the standards we strive for. We'll address these concerns with our housekeeping and maintenance teams to ensure our rooms are properly prepared for every guest. We also understand how disappointing it must have been to find the property different from what you expected based on recent reviews. We value your feedback ... read more
Not clean The room was filthy. Grease-like goo covered all the furniture. The carpet was very dirty. Mostly because of the lack of cleanliness. It is unfair to have to pay these prices for something like this.
Business response:
Dear Guest, We extend our humble apologies for the issues you encountered with our housekeeping service. Your feedback is invaluable as we are committed to providing the best experience for our guests. Since receiving your feedback, we have addressed these issues appropriately, as our team is dedicated to ensuring that every room is immaculate and welcoming. Please consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
Nasty and Unsanitary Rooms were FILTHY! The floor hadn’t been mopped or swept in a long time. The bathroom vent was covered in lent and made so much noise. The back of the door was very dusty. Inside the kitchenette cabinets was filth. Reeked of cigarettes and pets. DO NOT BOOK!
Business response:
Dear Marche,We regret that your stay did not meet expectations. A properly cleaned and well-maintained room is essential, and we apologize for the concerns you encountered. The issues you mentioned fall short of the standards we strive to uphold, and we will address these with our team to ensure that necessary improvements are made. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the ar... read more
Dirty Not a good part of town, Everything was dirty, Fawcett was leaking,
Business response:
Dear Allen,We're sorry that your experience did not reflect the standards we strive to maintain. We regret that you encountered issues with the overall upkeep and maintenance of our property, and we understand how important it is for our facilities to be in excellent condition. Additionally, we recognize that the surrounding area played a role in your overall impression. We are actively reviewing these concerns and working on improvements to ensure a more satisfying experience for all our guests. We hope to have another oppo... read more
Too many smokers in this hotel.
Business response:
Dear Hiep,We're sorry to hear that the atmosphere during your stay was unpleasant. We strive to maintain a comfortable environment for all our guests and have established guidelines regarding smoking. Your comment is valuable, and we'll be reviewing our procedures and signage to ensure that our policies are consistently enforced. Thank you again for your feedback. We are continually striving to improve the experience for all of our guests. We hope to have the opportunity to show you our commitment to outstanding hospitality ... read more
Thank God I only stayed there for one night. The entire place has an odor to it. I had to be moved from my first room because it was so bad.
Business response:
Dear Joshua,We’re truly sorry your stay was anything less than comfortable. The issue you mentioned is far from the experience we aim to provide. We regret that this caused you inconvenience and disrupted your visit. Your feedback highlights areas where attention is needed, and we are committed to improving the environment for our guests. Thank you for sharing your experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Smelled bad and was not clean The lobby had horrible smell like someone was putting dog poop in inside trash can. Refrigerator had red drips inside (blood?). Toilet was not clean. Carpet was torn and looked dirty.
Business response:
Dear Roxanne,Thank you for sharing your feedback. We regret that your stay fell short of expectations. Cleanliness and maintenance are top priorities, and your concerns have been shared with the team for prompt action. Please accept our apologies for the inconvenience, and we hope to have the chance to provide you with a significantly improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.