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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
I did not feel safe at this location, property, source of accomodation. I love all people; however, our entire 5-night stay we could not sleep at all hours of the night because of person's in the rooms next to us, below us, or in the rooms above us doing drugs, getting high, being strung out and making noise and damage in their rooms. It was scary. People with unsheltered or lower incomes needs hanging out and loitering at all hours of the day in and around the hotel parking lot - we are shocked our car was not broken into o... read more
Business response:
Dear Matthew, We sincerely regret that your experience did not meet expectations and apologize for the disturbances you encountered during your stay. Your concerns regarding safety, noise, and breakfast offerings are being taken seriously. Please know that we are committed to providing a comfortable and secure environment for all guests. We appreciate your feedback and will address these issues with our team to improve future stays.Sincerely,Hotel Management
I don’t recommend…look elsewhere. Upon arrival, the hotel is located not in the best area. The first room I was given did not have a tv. Requested a different room, inside that room the kitchenette counter top had a chunk of laminate broken off. The bathroom had mold on the ceiling, above the vanity the ceiling was wet possibly from a leak coming from the room above. The vent fan didn’t work and the grill for the fan was falling off. There was an odor throughout the entire building. No continental breakfast. Only vending mac... read more
Business response:
Dear Andrew, Thank you for taking the time to provide such detailed feedback. We apologize for the aspects of your stay that fell below expectations. We understand how essential comfort and cleanliness are, and we will address these concerns with our team appropriately to improve future guest experiences. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Terrible 3 different people approched us in parking lot about not checking in here. The rooms are nasty. We left & stayed some place else. May not be using your site again in the future. They charged my card $100. My card is not supposed to be on file with you guys. I was going to pay at the hotel at check in. I want a full refund.
Business response:
Dear Dwayne, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I should've just spent the night in my car. The walls were so thin I got no sleep, half the outlets didn't work, it was dirty, dog crap on every piece of dirt because no grass, they said complimentary coffee with muffins but had no coffee. It was the worse excuse for a hotel. Spend your money elsewhere.
Business response:
Dear Lisa, We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Thank you for choosing us. We value your feedback and hope you will give us the opportunity to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
We arrived in the evening. Drug deals going on in parking lot. Night clerk was high and rude until she noticed i took her pic of her ignoring us while she was on the phone with a friend. The sheet and lillow case was dirty. It was not a good choice for us. The day staff was good. Kia was very nice.
Business response:
Dear Michelle, Thank you for sharing your feedback. We are deeply concerned about knowing about your experience and sincerely apologize for the issues you encountered. This is certainly not reflective of the standards we aim to maintain. We will address your concerns regarding the parking lot and the service you received from our night staff. On the positive side, we are pleased to learn that the day staff made a positive impression, and we will ensure that your comments are shared with them. Your comfort and safety are alwa... read more
Disrepair, rusty refrigerator… Floor in the bathroom was peeling up.
Business response:
Dear Raymond,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.