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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
the price's didn't match the poor quality of the whole hotel. free breakfast was a joke , appliances in my room were old and rusty . shower diverter had large leaks and weakened the water pressure. air conditioner worked well.
Business response:
Dear Kevin,Thank you for sharing your feedback about your recent stay. We apologize for the issues you encountered at our hotel, and we regret that our hotel did not meet your expectations. We're also sorry to hear about the leaks in the shower and understand how frustrating this must have been. On a positive note, we're glad to hear that the air conditioner worked well. Please know that we take all your feedback seriously and will address this with our team to ensure improvements are made and to improve our guest's experien... read more
The rooms and hallways smelled disgusting. My first room I was put in had spiders in the sheets. The staff was very kind and moved my room. In my second room, there were pubes in the shower, no hot water in the shower, missing the screen on the window, smelled like something died in there, and all the towels provided had stains on it. If you can, I would avoid this place.
Business response:
Dear Sophia,Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. We were happy that our staff was able to move you to another room, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you that we are working to correct these c... read more
The breakfast is a complete rip-off, all they put is a coffee machine and some rolls and oatmeal packets and no milk, I can't believe I paid $108 for a night with a supposed breakfast included, fortunately I had fruit and yogurt for my daughter, they shouldn't say that they include breakfast, just a morning snack. This is a pigsty, please gentlemen of Expedia, don't continue sponsoring this, it's a hotel that's not worth more than $70 a night, horrible!!! I feel ripped off and now without knowing if the $100 security deposit... read more
Business response:
Dear Luz,Thank you for staying with us and sharing your experience. We are incredibly sorry for the disappointing experience you had at our hotel. These issues you described are concerning and fall short of our hotel standards. We have noted your feedback regarding the breakfast. Please know that your feedback is invaluable, and we will address this with our teams appropriately to make improvements and provide a better experience in the future. Again, we apologize for the inconvenience you experienced during your stay and ap... read more
Inside and outside dirty
Business response:
Dear Ramie,Thank you for taking the time to give us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so... read more
Not for more than one night. Poorly maintained. Seemed more like a flophouse than a chain hotel. The shower curtain rod was detaching from the wall, allowing substantial amounts of water to reach the floor. Clearly it had been this way for a long time, as the bathroom floor had suffered water damage. The side of the refrigerator was covered with rust. I'm glad I hadn't booked for more than one night. (I have photos, but the app's Add A Photo button is not working.)
Business response:
Dear Guest,We're genuinely sorry for the inconvenience you experienced during your stay. It's clear we missed the mark this time, and we deeply regret the condition of your room. Our maintenance team has been notified to address the issues you mentioned, ensuring future guests have a much better experience. Additionally, we're working on improving our app's functionality to make photo uploads seamless. Thank you for bringing these matters to our attention; your feedback helps us improve. Should you give us another chance, we... read more
The place had bed bugs I informed the front desk took pictures of the bugs waited for the manager to call but he never did. I clean the bed washed the linen sprayed bleach and alcohol all over bed. I just upset because no one tried to reach out or anything. I had videos and photos.
Business response:
Dear Kimberly,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.