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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
This property was filthy, noisy, in a bad area, and the staff were extremely unprofessional. As soon as I got there I canceled my reservation after seeing the facility and my room, I was disgusted.
Business response:
Dear Latesha,Thank you for your review and for choosing to stay at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience.Thank you for sharing this valuable feedback with us; we look forward to hearing from you.Sincerely,Hotel Management
Sketchy location with homeless people hanging around the property. Elevator not working on morning of departure so had to carry luggage down 3 flights of stairs. Dark hallways. Definitely would not book again.
Business response:
Dear Clar, We sincerely apologize for the concerns you encountered during your stay. The safety and comfort of our guests are of utmost importance, and we regret that you felt uneasy. We are addressing the issues with the elevator and lighting in the hallways to prevent future occurrences. Your feedback is invaluable and helps us improve our services and facilities. We understand your decision and appreciate your candid input. Should you consider giving us another chance in the future, we are committed to providing a much be... read more
I have nothing to say…. Very bad condition.
Business response:
Dear Jeannie, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
I don't feel safe.. smells cigarette and look like ghetto...
Business response:
Dear Meliza, We are deeply sorry your stay felt unsafe, and the overall environment fell short of your expectations. We prioritize the safety and well-being of our guests, and a clean, secure atmosphere is essential. We'll thoroughly investigate the source of the cigarette odor and ensure a fresh, smoke-free environment. We're also reviewing security measures to enhance your peace of mind. We appreciate you bringing these concerns to our attention, and we hope you'll consider giving us another chance to deliver the secure an... read more
The key system was broken so there is no key to the room which was strange to have someone escort you to your room. The smell in the lobby was fowl like wet clothes. The furniture seems like the staff tries their best but it is all worn and damaged. The staff was great very friendly the property was the issue will not book again
Business response:
Dear Tiffany, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the maintenance and cleanliness issues, as well as the condition of the furniture. We will address this with the relevant team for improvement. While we are glad that our staff made a positive impression, we regret any dissatisfaction you encountered. Your comments are valuable, and we hope to provide a better experience in the future.Sincerely,Hotel Management
The room smells like cigarettes although it should be a non-smoking one. Bathroom is very small and there’s no hair dryer. Parking lot smells urine. Front desk are kind though!
Business response:
Dear Virgilio, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We were also sorry to read regarding the several issues you encountered during your stay, and we are grateful for your patience. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. ... read more
TV remote didnt work. Internet was out 1 day hallways smelled bad. All interior was old and outdated
Business response:
Dear Fred, Thank you for staying with us. We strive to deliver exceptional hospitality to each guest, so we apologize that you had such a disappointing experience. We regret that several issues impacted your stay and are sorry for the inconvenience and frustration this caused. Ensuring the quality and functionality of our property is a top priority, and we greatly appreciate you bringing this to our attention. Thank you for staying with us, and we hope to have another opportunity to provide you with a flawless visit.Sincerel... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.