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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Will not recommend
Business response:
Dear Edgar, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Our goal is to provide a comfortable and pleasant stay for all our guests, and it is clear that we fell short during your visit. Your comments are important to us and have been shared with our team to address any issues and improve our services. We hope you might consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Management
Water pressure
Business response:
Dear John, Thank you for sharing your feedback about the water pressure. We appreciate your input, as it helps us monitor and improve our facilities. Please know that maintaining satisfactory water pressure is our priority, and we will look into any potential issues to ensure a comfortable stay for all guests. If there are any specific concerns you'd like to discuss further, please feel free to reach out to us directly. We hope to welcome you back for an even more enjoyable experience in the future.Sincerely,Hotel Management
Do not stay here This is the nastiest hotel I’ve ever been to. The pot smoke from the other rooms was so thick you could see it in the hallway! We checked in seen how nasty the room was and smelled of mold. We checked out and went to a different hotel
Business response:
Dear Lauren, We are truly sorry to hear about your disappointing experience during your recent stay. It is disappointing about the cleanliness issues you encountered in your room. Please accept our sincerest apologies for the inconvenience and discomfort caused. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of meeting your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more pleasant exp... read more
That they don't take cash only cards
Business response:
Dear Lynda, Thank you for sharing your feedback. We apologize for any inconvenience caused by our policy of accepting only cards. This decision is in line with industry standards and helps streamline our check-in process for the convenience and security of all guests. However, we appreciate your input and will consider it as we continually evaluate and refine our policies to best meet the needs of our guests. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
No internet. None. Period. I even called technical support twice and they couldnt help. When I went up front the receptionist cut me off and told me thats not their problem. My fridge didnt work, it was hot. My room didnt stink but it stunk everywhere else in the hotel.
Business response:
Dear Lisa, Thank you for leaving your feedback. Please accept our sincere apologies for not providing the attentive service we strive to provide every guest. We understand the inconvenience caused by the internet connectivity and refrigerator issues in your guest suite and will take immediate steps to address these concerns. Thank you for bringing this to our attention. All our staff are dedicated to providing the most comfortable accommodations, and we look forward to showing you this on your next visit.Sincerely,Hotel Mana... read more
not great place rundown
Business response:
Dear RONALD, Thank you for choosing us for your recent stay. We sincerely apologize for failing to meet your expectations with our accommodations. While we make every effort to maintain the cleanliness and freshness of our property, we acknowledge that your preference leans towards a more modern experience. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope to welcome you back and provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.