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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! Worst experience I’ve had. We had late check in at 2am. We got a room, go in and it is occupied. As I go inform the front desk of this she said “well no one is suppose to be in this room” she assigns me another room and the room isn’t even clean and the room itself was in very poor condition. We just went and stayed at a different hotel. I do not recommend staying here!
Business response:
Dear Jessica, Thank you for your recent stay at our hotel. We strive for excellence in all aspects of our operations, therefore we apologize for your unsatisfactory experience during your visit at our hotel. Your feedback is of great importance to us, and we have taken the necessary measures to address your concerns with our team. We are committed to ensuring that our services meet the highest standards of quality, and we would be honored to have the opportunity to demonstrate this commitment to you in the future. Sincerely,... read more
They dont make the cleaning
Business response:
Dear OZAN, Thank you for staying with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
Gross! Do not stay here! Place was gross, stains everywhere, shower rod was pulled out of the dry wall.
Business response:
Dear Marshall, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Shower rod is barely hanging on the walls at each end. Night table and dining table are severely damaged. Front desk staff was great!. Management and maintenance are terrible!
Business response:
Dear PAUL, Thank you for sharing your detailed feedback. We appreciate your kind words about our front desk staff but sincerely apologize for the challenges you encountered with the condition of the room. Your observations are taken seriously, and we regret falling short of your expectations. Please rest assured this is not representative of our usual service standards. We value your input, as it is crucial in our continued efforts for improvement. We hope you will consider giving us a future opportunity to welcome you back ... read more
Very bad Worst experience ever no towel rags and the heater wasn’t working. Desk clerk was super rude .
Business response:
Dear David, We sincerely apologize for the unacceptable experience you encountered during your stay. We regret your concerns about the amenities, and we understand how frustrating this must have been. Additionally, we apologize for any less-than-satisfactory interactions you had with our front desk. Your feedback is crucial in our commitment to enhancing our guest experience. We invite you to give us another chance, assuring you of a more comfortable and enjoyable stay in the future.Sincerely,Hotel Management
DO NOT STAY HERE. This is not a hotel! This place is run like low income housing. There are dirty towels, garbage bags and trash lining the hallways. The carpet is so dirty that it is sticky and the smell is horrendous. My son and I had to leave the first night we stayed, there is loitering and smoking right outside the front door and made us feel very unsafe. The pictures on the website are lies and they DO NOT include breakfast as it says. I lost money and my points because I was lied to. We left due to the entire second f... read more
Business response:
Dear Jaime, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve!Sincerely,Hotel Managemen... read more
Dirty floors and bedding. Looked like everything was just swept under the bed and bed skirts were nasty. Shouldn't tell customers it has a complimentary breakfast. Coffee and stale peanut butter nutrigrain bars is not a breakfast and the snack machine prices are ridiculous. You shouldn't try to burn people on machine muffins after you misrepresent the breakfast. I regret decision to stay here. Total disappointment this morning. At least a place that actually serves breakfast is close by.
Business response:
Dear Zebulon, Thank you for choosing to stay with us. We regret that your recent stay did not meet your expectations regarding room cleanliness and comfort, as well as the breakfast options we offered. We appreciate your feedback as it helps us continually improve our services. Please be assured that we have shared your valuable comments with our housekeeping team, who will look into the issues you raised and take appropriate measures to ensure that we meet our guests' expectations in the future. We have also passed on your ... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.