This profile has been claimed by the business owner or representative.
Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Old mattress worn out, felt every spring. No coffee pot in the room. Breakfast was minimal. Needs renovation BAD. Price way too high for shabby room conditions.
Business response:
Dear David, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with the housekeeping team to review any missing spots and make improvements. Please let us provide you with the exceptional stay you deserve whenever you are back in th... read more
Staff was nice however the facility is very dated and needs updating. Hard to tell if clean or just that old.
Business response:
Dear Teresa, We appreciate your feedback and are pleased to hear that you found our staff to be accommodating. We continually strive to enhance our guests' experience, and your insights are valuable. Our team is committed to maintaining cleanliness, and we apologize for any uncertainty. We'll take your comments into consideration as we work towards improvements. Thank you for choosing us, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
We never received the kind of room i booked. And we never had hot water the entire weekend we had to shower at friends house
Business response:
Dear Brittani, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to improve our service and guest experience continually. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Property was unclean and rooms were old and not maintained . Shady people lingering around property . Do not recommend
Business response:
Dear Kelly, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. Also, we regret any discomfort you experienced with individuals outside our hotel. Please know we have security on the premises around the clock, as we want every guest to feel safe and secure throughout their stay. Your feedback is invaluable, and we will immediately address this matt... read more
Walking distance to shopping mall and restaurants.
Business response:
Dear Esteban, Thank you for staying with us. We are glad you appreciated our convenient location close to area restaurants and shopping. Thank you for being our guest. We hope to have you return soon.Sincerely,Hotel Management
Poor cleanliness, rust on parts of kitchen wall covering. Generally very run down.
Business response:
Dear Greg, Thank you for choosing us and bringing the cleanliness and room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback about the need to update is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Skip this one! Carmen at the front desk was great!! Very helpful and professional! Now the rest- absolutely terrible. I only needed sleep and with being so late- I took my chances and simply slept on the bed that did have clean sheets. If it was not so late and me not knowing what was around, I would have left. Photos say the rest!
Business response:
Dear Guest, Thank you for your feedback. We’re delighted to hear that Carmen at the front desk provided excellent service. However, we’re deeply sorry to learn about the issues you encountered with the room. This is not the standard we aim for. Your concerns are being addressed with our team to ensure necessary improvements. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is open now. It will close tomorrow at 12:00 a.m.