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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Hotel is dirty, noisy and smelling food everywhere. I hear other guests rooms at night, the A/C was barely cold. Not a good place even for a 1 night
Business response:
Dear Pedro Pablo, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and maintenance team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportuni... read more
So Gross The room was filthy. We were afraid to sit on any of the furniture. It was greasy. The staff smoked right outside the front door. The whole place reeked of pot. The carpet was from 1980 and it was not safe to walk on barefooted.
Business response:
Dear Bradley, We appreciate you choosing our hotel and sharing your concerns with us. We sincerely apologize for the issues you encountered during your stay. We follow the most rigorous industry standards when it comes to the cleanliness and upkeep of our property, and we have addressed this with our housekeeping team to ensure such incidents do not impact future guests. We also take your comments about our associates and the smell in the common areas seriously, and we will work to improve these aspects moving forward. We va... read more
Roaches everywhere! Lasted 5 minutes in room, turned on AC and roaches came from everywhere.
Business response:
Dear Nancy, Thank you for sharing your feedback. We're genuinely sorry to hear about your recent experience. We understand how frustrating it must have been to encounter such an issue. Please know that we take this seriously and will address it promptly. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience you faced. We encourage you to reach out to our team directly so we can investigate this matter further and take the necessary steps to prevent it from happening again. Thank you for... read more
Staff friendly but the hotel very dirty and unsafe! Beware if you are planning to stay there, the pictures of the hotel are completely different from the website!
Business response:
Dear Darinka, Thank you for your recent review of our hotel and for sharing your feedback. We are glad you are pleased with the staff being friendly and accommodating. However, we apologize for the cleanliness issues and that you feel unsafe. Our guests deserve a clean suite and a safe and healthy environment. We will address the problems mentioned and ensure a flawless experience. We hope you will revisit us to see our commitment to the outstanding experience you deserve on this visit. Sincerely,Hotel Management
Dirty halls and cigarette butts in entry way. Room had a broken shower rod, nowater in kitchen faucet, old food inside the refrigerator and had cigarette smell.
Business response:
Dear Nancy, Thank you for staying at our hotel and sharing your comments. Please accept our sincere apologies for not delivering the exceptional stay you deserved. It was disappointing to learn about the inconvenience you experienced. There were multiple issues, including cleanliness and maintenance, in the room and the property. We take these concerns very seriously to provide our guests with a clean and comfortable stay. We will share this remark with our housekeeping and maintenance team to ensure and address these issues... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.