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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
near of the I10
Business response:
Dear mariangel, Thank you for your recent stay at our hotel. We are glad your overall experience was pleasant; however, we apologize if we did not meet your expectations. We hope to accommodate you again in the future.Sincerely,Hotel Management
Disgusting. The staff is super nice but the property is nothing but a drug den. The smells are horrible and the beds are the worst.
Business response:
Dear Graham, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Dirty and unacceptable. I turned right around after I saw the room was the same way. Went back to front desk, they said they would have Expedia return my money since I didn’t even unpack, but when Expedia Called them they said No refunding of my money. I got taken all the Way around
Business response:
Dear Ernestine, Thank you for choosing our hotel for your recent stay. On behalf of our entire staff, please accept our apologies for not meeting your expectations. We try to provide an exceptional stay for each guest; therefore, we are disappointed if this was not your experience. We hope you will consider giving us a chance so we can provide you with the hospitality you should always expect from us.Sincerely,Hotel Management
Hotel was very dirty and in desperate need of a renovation. Online it said they offered free breakfast which in reality there “breakfast“ is just a couple cereal bars under the coffee machine lol
Business response:
Dear James, Thank you for taking the time to share about our hotel. We are sorry you were disappointed with some aspects of your stay. Your feedback regarding our accommodations and breakfast options will be shared with the appropriate individuals. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management
Really dirty! Do not stay here. Room smelled like cat pee and the carpet had sticky stains all over it. Doorknob to the bathroom fell off when I tried to open it. I would never stay here again.
Business response:
Dear Stephanie, We appreciate you choosing us and providing your feedback. We are sorry for your encounter with cleanliness and maintenance issues during your stay. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests. Sincerely,Hotel Management
The water did not get as hot the bed squeaked and was hard
Business response:
Dear Kenneth, Thank you for choosing our hotel during your recent visit to our area. We understand how disappointing it can be when things don't go as planned, and we want you to know that we take your feedback seriously. We are taking all the necessary steps to ensure that future guests do not encounter the same issues. We hope you will consider giving us another chance, as we are committed to making your next stay with us memorable. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.