This profile has been claimed by the business owner or representative.
Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
It is one of the worst experiences I have ever had. I will never book again in that disgusting hotel. Bad smell. Bad service at the front desk. And the power went out in the room. I had no electrical service and the only answer was "there is no room" it is really annoying to look for another room at night and also call customer service and it took more than 45 minutes and no response. The truth is that it was a bad day.
Business response:
Dear Vanessa, Thank you for reviewing your recent experience at our hotel. We apologize for the inconvenience and assure you that we are taking action to avoid such concerns in the future. Although your experience is not typical, we have room to improve, and you have our assurance that we will. Our concerned team is already working to address this on a priority basis. Please stay with us again so we can provide you with the excellent service for which we are known. Sincerely,Hotel Management
STAY AWAY PIG PEN!!! Do NOT stay here. I have never in my life stayed in such filth, but if you cancel the confirmation. After 6 pm they charge you anyway. No soap, shampoo or even plastic wrapped cups. Floors were filthy, wall were stained, furniture looks like they picked it off someone’s curb after a hurricane. And to top it all off, we found slices of pizza under the bed. And they have the audacity to play their own infomercials on how clean and pristine their facilities are!
Business response:
Dear Debbie, Thank you for staying with us. Please accept our apologies for the disruption to your stay caused by the housekeeping issues. Your feedback is shared with our team to prevent such situations. Also, we appreciate your observations and are committed to keeping our accommodations clean and well-maintained as we make a plan. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management
Did not look like the pictures posted. Very basic in all ways. No ice machine. Breakfast was a joke. Floor was very dirty, leave your shoes on at all times. Will not stay again.
Business response:
Dear Claude, Please accept our apologies for any disappointment you felt during your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.