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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
La atención al cliente cuando llegamos muy mala experiencia muy descortez y todo se miraba sucio sobretodo los pasillos yendo a la habitación y muy malas condiciones
Business response:
Dear Rita, Thank you for staying with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh environment for every guest. Regrettably, we overlooked this during your stay. Also, we are very sorry you were not happy with the service you received upon check-in. We are working with our team to ensure our guests are warmly welcomed upon arrival and are treated courteously and respectfully. We take our guest’s feedback seriously and look for... read more
Extended Stay Pensacola Vent cover in bathroom falling down and dirty. Smoke detector hanging from ceiling. Furniture looked like yard sale trash. Floors dirty, curtains don't match, light in entry way didn't work well. All doors didn't close from swelling, I think. No ice machine. Door knob came off in my hand when opening the door. Stove was an antique and burners rusted. No vent over the stove, sign says open windows when cooking. A small table and one chair for dining.
Business response:
Dear Ronald, Thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Your feedback is shared with our concerned individuals to review and take action. Although your experience is not typical, we have room to improve, and you are assured we will. Please consider giving us another opportunity to make it up to you on... read more
Carpet was blood stained and dirty. Random hairs on the bathroom counter.
Business response:
Dear Michael, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Place is filthy, frig is rusted out, toilet seat stained and unhealthy
Business response:
Dear Joseph, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Felt very unsafe, the room was absolutely filthy and reeked of smoke despite being in a “non-smoking” room. Elevator smelled strongly of weed, room was filthy with old furniture that was broken and water damaged. Items on the carpet such as a Bobby pin and various pieces of trash and dirt easily gave away that this room had not been vacuumed and properly cleaned prior to our arrival. I couldn’t even bring myself to spend one night here as it was that terrible.
Business response:
Dear Madison, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised and clean to serve you better during your next stay. We hope you will consid... read more
Trash on floor in lobby. Switched rooms 3 times. Roaches and bed bugs
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
We doesn't like the hotel.
Business response:
Dear Jose, it isn't very reassuring to see such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are genuinely sorry you couldn't enjoy your stay. We hope we will have another occasion to exceed your expectations and to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.