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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Room was very disappointing,had a strange odor, kitchen was sparse and filthy. Mattress on bed was wore out and needs replacing. They had a to go breakfast of packages of pastries which were stale.Toilet seat had cig burn marks.
Business response:
Dear Elbert, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Mana... read more
Needs updating and cleaning inside and outside.
Business response:
Dear Norman, thank you for staying with us. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for the cleanliness and overall condition of our suites, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with the concerned person about the remodeling issue, but until that time, we will continue to place our emphasis on providing the cleanest suites and the friendliest service in town. We hope you will return and see we are con... read more
Tried booking with the property they canceled my reservations did not assist me in getting new reservations I was traveling late with a toddler at night terrible customer service and their front desk was closed by 11:00
Business response:
Dear Shaqkia, thank you for sharing your review. Please accept our apology for the inconvenience with the front desk. Your experience does not indicate the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously and will revisit our training to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thanks again for being our guest. Sincerely, Hotel Management
Very uncomfortable abs didn’t feel safe. Halls were to narrow, elevator was unbalanced and scary, Al kinds of chaos in the parking lot, doors wouldn’t automatically close, tub stopped up and no onsite help, no housekeeping during stay. Charged for house keeping service, non pool, no breakfast just not a place for family.
Business response:
Jessica, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide Sincerely, Hotel Management
The property was run down compared to other hotels I have stayed at recently. I didn’t expect the Ritz but even for a short term budget place it was dingy.
Business response:
Liam, thank you for taking the time to share your feedback. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured we will take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you ... read more
Ran down Bad neighborhood Poor beds No breakfast mays we’ll say as oatmeal and granola bar sad Won’t return nor revisit their hotels
Business response:
We appreciate the feedback about your time with us. We are always looking for ways to improve, and we have taken note of your comments for our plans in developing the property. We also apologize our breakfast did not meet your expectations. Your observations will be shared with the appropriate individuals. We hope to welcome you again in the future. Sincerely, Hotel Management
Never again! Dirty rooms, dirty building, unprofessional staff
Business response:
Elizabeth, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Not been updated since forever.
Business response:
James, thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to our area again. Sincerely, Hotel Management
The room smelled so much like bleach it burned our eyes and was hard to breathe. No bath towels in the bathroom. The sink fixtures were dirty as was the fridge. However, it's pet friendly ... which is the only reason we stayed there.
Business response:
Jolyne, thank you for evaluating your stay with us. We regret your disappointment with the in-room amenities and apologize for the inconvenience this caused. We will address this appropriately and make sure the problem is resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take the necessary steps to ensure we are more diligent going forward. We appreciate your feedback and hope to have the chance to restore your confidence in us. We hope you ... read more
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.