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Extended Stay America - Pensacola - University Mall
- Hotels
- Pensacola, FL
About this business
Location details
809 Bloodworth Ln., Pensacola, FL, 32504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
All the smells
Business response:
Amanda, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The lady at the front desk was super sweet and everything it’s just I had reservations and when I got here they said they only had one room available and they had accidentally overbooked
Business response:
Zachary, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
For $102 this place sucked. Looked nice on outside, disgusting and smelly on inside. Parking lot was poorly lit. If we hadn’t checked in so late and were so tired after a long day on the road we wouldn’t have stayed. At least the bed was clean.
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Not very clean, first room likely had bed bugs, second room, found roaches. Won't stay there again.
Business response:
Rebecca, we are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience. Sincerely, Hotel Managemen
The property is set in an older area of town. It didn't give you a warm, friendly feel to the area. The room is old and smelled of smoke even though we requested a non smoking room. The comforter had holes in it. The bathroom was dirty. The hand soap may be 10 years old, hard and waxy. There was a lot of hair in the tub. The shower head was rusty. The side of the refrigerator was also rusty. There was a popping noise coming from the wall with at breaker box. After driving 7 hours, we got to the property at 2 pm but was not a... read more
Business response:
Kristie, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful stay. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We hope you will consider giving us another chance to serve you with bette... read more
Room was kinda dirty if I'm honest. Stains on the sink and toilet in the bathroom. The rest was tidy but furniture was visibly worn and just not a great experience.
Business response:
Thank you for staying with us. we apologize for the housekeeping oversights you encountered during your visit and also for not living up to your expectations. We pride ourselves in providing an excellent guests experience, so we have taken the necessary steps to ensure we achieve our goal. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
The one staff member was really nice but the property is dirty inside and out. It took 3 tries to find a clean room. The room I was booked in had an awful smell and I found a wet spot on the carpet with mold growing on it and up the baseboard and wall. The elevator is so gross. The hallways were not vacuumed in a long time. And trash was sitting outside most room doors. The location looked ok online but it was a very dirty part of town. And, as solo traveler I did feel unsafe. I know that it is hard right now finding employe... read more
Business response:
Brandi, thank you for your feedback on your recent stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guests includes a commitment to providing a clean, fresh environment and we sincerely apologize that did not happen when you were here. We have immediately brought this to the attention of our housekeeping team to check all the areas of our hotel. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincere... read more
This place was awful awful! The appliances were rusted and nasty. The bed was hard and uncomfortable. This place was so bad I couldn’t even bring myself to shower in it. Avoid this place at all cost!
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pensacola - University Mall
How is Extended Stay America - Pensacola - University Mall rated?
Extended Stay America - Pensacola - University Mall has a 3.3 star rating with 2,825 reviews.
When is Extended Stay America - Pensacola - University Mall open?
Extended Stay America - Pensacola - University Mall is closed now. It will open tomorrow at 12:00 a.m.